Shalesheia Poke
Ozark,AL
Summary
Dynamic and dedicated server with a strong work ethic and exceptional customer service skills honed at Fatback’s. Proven ability to enhance guest experiences through attentive service and effective multitasking in high-volume settings. Expertise in cash handling and maintaining cleanliness standards, ensuring a safe and enjoyable dining environment.
Overview
3
3
years of professional experience
Work History
Server
Fatback’s
Dothan, AL
02.2024 - 06.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Food Service Worker
Waldo’s
Dothan, AL
01.2023 - 08.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
Line Worker
Pepi Foods
Dothan, AL
02.2022 - 08.2024
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Used equipment properly to avoid workplace hazards or injuries.
- Enhanced workplace safety by strictly following safety protocols and participating in relevant training programs.
- Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
- Demonstrated flexibility in adjusting work hours or tasks according to fluctuating production needs or emergencies.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Reduced downtime by maintaining equipment, performing regular inspections, and promptly addressing issues.
- Inspected final products to assess compliance with quality standards and established tolerances.
Education
GED -
George C Wallace Community College
Dothan, AL2009
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Supply restocking
- Quality control
- Food safety practices
- Performance improvement
- Table bussing
Timeline
Server
Fatback’s
02.2024 - 06.2025
Food Service Worker
Waldo’s
01.2023 - 08.2024
Line Worker
Pepi Foods
02.2022 - 08.2024
GED -
George C Wallace Community College