Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaleyia Davies

Cape Coral,FL

Summary

Dynamic Practice Manager with a proven track record at Heartland Dental, excelling in operational efficiency and staff development. Enhanced patient satisfaction through effective issue resolution and streamlined workflows, resulting in improved retention rates. Skilled in financial reporting and fostering team morale, driving overall performance and productivity.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Practice Manager of Operations

Heartland Dental
2024 - Current

Payroll completion

  • Assisted in managing daily operations to ensure efficient workflow and productivity.
  • Supported team members by providing guidance on operational processes and procedures.
  • Addressed patient concerns promptly while maintaining a high level of professionalism, ultimately leading to improved patient retention rates.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Oversaw accounting, budgeting, and financial reporting.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Customer Service Staff Member

Publix
09.2014 - 08.2025


  • Investigated and resolved customer inquiries and complaints quickly.
  • Processed transactions accurately including check cashing, money orders, western union, and lottery.
  • Maintained updated knowledge of current trends and popular products in the retail industry.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Expanded Functions Dental Assistant

Heartland Dental
07.2016 - 06.2024
  • Assisted in patient preparation and education for dental procedures
  • Supported dentists during examinations and treatments by providing necessary tools
  • Maintained accurate patient records and updated treatment plans efficiently
  • Contributed to a positive patient experience by effectively addressing concerns and answering questions about dental treatments.
  • Supported dental health promotion by participating in community outreach programs and free dental care events.

Education

No Degree - Science Education

Florida SouthWestern State College
Fort Myers, FL
05-2027

Certificate - Dental

Heritage Institute
Fort Myers, FL
05-2016

High School Diploma -

Dunbar High
Fort Myers, FL
06-2014

Skills

  • Operational efficiency
  • Business analysis
  • Staff development
  • Workflow optimization
  • Patient satifaction

Certification

CPR

Timeline

Expanded Functions Dental Assistant

Heartland Dental
07.2016 - 06.2024

Customer Service Staff Member

Publix
09.2014 - 08.2025

Practice Manager of Operations

Heartland Dental
2024 - Current

No Degree - Science Education

Florida SouthWestern State College

Certificate - Dental

Heritage Institute

High School Diploma -

Dunbar High