Shalice Goss
Houston,TX
Summary
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
11
11
years of professional experience
Work History
General Manager
Planet Fitness
Houston, TX
02.2023 - Current
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
BSA Analyst
Woodforest National Bank
06.2015 - 01.2023
- Provided support in the design, development, and implementation of new systems and applications.
- Created risk assessments to identify areas of potential high-risk exposure or non-compliance issues within the organization.
- Prepared reports documenting the results of completed investigations for senior management review.
- Monitored customer activity through automated transaction monitoring systems.
- Reviewed customer profiles for compliance with Bank Secrecy Act regulations.
- Identified potential money laundering activities using various investigative techniques.
- Ensured all relevant information was collected from customers during the onboarding process.
- Analyzed customer data to detect fraud patterns, trends, and anomalies.
- Evaluated customer account documentation to ensure accuracy and completeness according to bank standards.
Head Cashier
New York & Company
11.2014 - 05.2015
- Greeted customers in a timely fashion while quickly determining their needs in an efficient manner
- Maintained knowledge of current sales and promotions
- Policies regarding payment and exchanges and security practices
- Monitored other cashiers to make sure they are following policy rules.
Service Associate
ACE Cash Express
10.2013 - 10.2014
- Open and processed loans
- Answered customer telephone calls using multi-lines promptly in appropriate manner
- Handled various account transactions
- Emphasized product features based on analysis of customers’ needs
- Created and implemented marketing plans to drive sales
- Followed safety and security procedures before, during, and after store hours
- Placed customer courtesy calls every morning to inform them about their loan statuses.
Education
Missouri State University - West Plains
West Plains, MOSkills
- Rapid key data entry
- Goal-oriented
- Works well independently
- Self-sufficient
- Time management skills
- Strong customer relations
- Accomplished in commission sales
- Telephone etiquette
- Confident in communicating skills
- Proficient in using computer
- Experience in handling clerical tasks
- Workflow Planning
- Operations Oversight
- Vendor Sourcing
- Schedule Management
- Expense Control
- Sales
- Customer Retention
- Staff Supervision
- Leader
- Team Player
- Employee Scheduling
- Purchasing
- Administrative Skills
- Communication Skills
- Profit and loss accountability
- Leadership and team building
- Time Management
- Customer experiences
- Performance Evaluations
- Team Leadership
Timeline
General Manager
Planet Fitness
02.2023 - Current
BSA Analyst
Woodforest National Bank
06.2015 - 01.2023
Head Cashier
New York & Company
11.2014 - 05.2015
Service Associate
ACE Cash Express
10.2013 - 10.2014
Missouri State University - West Plains