Shaliece Bell
Valrico,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Billing Specialist II
Conduent
07.2023 - Current
- Process and classify 100+ electronic and hard-copy claim documents based on client needs and contract requirements.
- Handle high-volume workloads while meeting daily productivity goal and accuracy goals.
- Managed daily workflows, prioritizing tasks to meet deadlines while maintaining service level agreements.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Conducted audits of billing data, identifying discrepancies and implementing corrective actions for improved accuracy.
Customer Care Associate
Wipro Health Plan Services
08.2019 - 04.2023
- Processed high-volume medical billing transactions with precision and attention to detail.
- Reviewed claims for accuracy, ensuring compliance with health plan regulations.
- Resolved customer inquiries using CRM systems, ensuring timely and accurate information delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Facilitated enrollment processes, ensuring compliance with healthcare regulations and policies.
Education
High School Diploma -
Brandon Senior High School
Brandon, FL05-2013
Skills
- Claims processing
- Billing software knowledge
- Claim adjudication
- Data entry proficiency
- Attention to detail
- SLA management
- Time Management
- Multitasking and organization
- Remote collaboration tools
- Problem Solving
- Communication
- Thrives working independently
Timeline
Billing Specialist II
Conduent
07.2023 - Current
Customer Care Associate
Wipro Health Plan Services
08.2019 - 04.2023
High School Diploma -
Brandon Senior High School