Shalimar Rodriguez
North Bergen,NJ
Summary
Customer-focused Supervisor with extensive experience in managing employee performance and delivering effective guidance. Proven ability to implement industry best practices in employee management while optimizing team productivity. Recognized for exceptional time management and organizational skills that contribute to overall group success. Future aspirations include fostering a collaborative work environment that encourages professional growth.
Overview
15
15
years of professional experience
Work History
Scheduling Coordinator
Carepoint Health - Formally Christ Hospital
06.2022 - 10.2024
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Verified insurance coverage and obtained pre-authorizations.
- ICD-10 coding accuracy
Assistant Manager
Pandora Jewelry
09.2021 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Trained and guided team members to maintain high productivity, performance metrics and cross-selling products to customers.
- Assisted in recruiting, hiring and training of team members.
- Completed bi-weekly payroll for 15 employees.
Store Manager
GNC Live Well
05.2018 - 09.2021
- Managed daily operations to ensure smooth functioning of the store, cleanliness, safe environment for customers and employees.
- Approved regular payroll submissions for employees.
- Monitored KPIs closely to identify areas requiring improvement, adjusting strategies accordingly to maximize results.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Assistant Store Manager
Lenox Factory Outlet
Secaucus, NJ
07.2013 - 08.2018
- Supervised store's everyday tasks focusing on customer service, inventory management and workforce scheduling.
- Educated recruits on service quality expectations.
- Managed daily cash transactions, ensuring discrepancies were resolved.
- Participated in selecting applicants during recruitment process.
- Delegated tasks according to team strengths to enhance service levels.
Teller Supervisor
Valley National Bancorp
Moonachie, NJ
04.2010 - 06.2012
- Ensured transaction processing efficiency and maintained customer satisfaction.
- Validated payment records to maintain accurate financial transactions.
- Performed evaluations of tellers, offering constructive feedback on skills and growth areas.
- Completed customer requests for bank cards and checks.
- Handled transactions involving traveler's checks and savings bonds.
- Informed customers of new services and promotions to enhance product sales.
Education
Associate Degree - Criminal Justice
Hudson County Community College
Jersey City, NJ05-2002
Skills
- Appointment scheduling
- Microsoft Excel
- Resource management
- HIPAA compliance
- Insurance verification
- ICD-10 coding
- Setting and achieving goals
- Employee training facilitation
- Sales planning
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Scheduling Coordinator
Carepoint Health - Formally Christ Hospital
06.2022 - 10.2024
Assistant Manager
Pandora Jewelry
09.2021 - 05.2022
Store Manager
GNC Live Well
05.2018 - 09.2021
Assistant Store Manager
Lenox Factory Outlet
07.2013 - 08.2018
Teller Supervisor
Valley National Bancorp
04.2010 - 06.2012
Associate Degree - Criminal Justice
Hudson County Community College