SHALISE James
Detroit,Michigan
Summary
Proactive Customer Service Professional with multifaceted experience as a Cashier Assistant Manager, Hairdresser, and Shoe Sales Associate. Demonstrates skills in customer complaint resolution, POS system operation, and inventory management. Known for enhancing customer satisfaction, maintaining a clean workspace, and building lasting customer relationships.
Overview
16
16
years of professional experience
Work History
Customer Service Cashier
Meijer
03.2023 - 07.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Cashier Assistant Manager
Shoe Time
11.2018 - 03.2020
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
Hairdresser
R. Benards Beauty Salon
04.2011 - 05.2018
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Shoe Sales Associate
Shoe Time
10.2008 - 01.2011
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Developed rapport with repeat customers, remembering names and preferences to provide tailored shopping experiences each visit.
- Improved overall store appearance through diligent upkeep of shelves, display tables, and fitting areas during shifts.
- Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
Education
Bachelor of Science - Business
University of Phoenix
Phoenix, AZ08.2021
Associate of Arts - Business
University Of Phoenix
Phoenix, AZ05.2020
High School Diploma -
Northwestern High School
Detroit, MI06.2006
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Customer Complaint Resolution
- Product Knowledge
- Customer Focus
- Customer inquiries
- POS System Operation
Timeline
Customer Service Cashier
Meijer
03.2023 - 07.2024
Cashier Assistant Manager
Shoe Time
11.2018 - 03.2020
Hairdresser
R. Benards Beauty Salon
04.2011 - 05.2018
Shoe Sales Associate
Shoe Time
10.2008 - 01.2011
Bachelor of Science - Business
University of Phoenix
Associate of Arts - Business
University Of Phoenix
High School Diploma -
Northwestern High School
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