Shallana Morales
Highland,CA
Summary
Professional with solid experience in leasing and property management including utilization of CRM. Strong ability to build relationships with potential tenants and ensure lease agreements are executed efficiently. Skilled in customer service, sales, and conflict resolution. Known for teamwork, adaptability, and achieving high occupancy rates.
Overview
7
7
years of professional experience
Work History
Leasing Agent
Summerwind Apartments
Highland, CA
09.2017 - Current
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Provided exceptional customer service when showing properties to prospects, leading to an estimated 15% increase of signed leases within my first year.
- Scheduled approximately 8 different contractors to complete necessary work on vacant and occupied units.
- Used various leasing software programs to keep record of financial transactions and rental applications.
Groundskeeper
Career Strategies Inc
Rancho Cucamonga, CA
07.2017 - 09.2017
- Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
- Exhibited punctuality and reliability in completing assigned duties according to established deadlines without compromising quality standards.
- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
- Coordinated with other landscaping professionals to improve outdoor areas over a period of 3 months.
Education
Still Enrolled - Business Administration And Management
University of Phoenix
Tempe, AZ2025
GED - General Studies
Mary B. Perry High School
Camarillo, Ca10.2000
Skills
- Customer Service
- Fair Housing Regulations
- CRM Software
- Phone and Email Etiquette
- Leasing and sales
- Property management knowledge
- Lead Conversion
- Staff Management
Timeline
Leasing Agent
Summerwind Apartments
09.2017 - Current
Groundskeeper
Career Strategies Inc
07.2017 - 09.2017
Still Enrolled - Business Administration And Management
University of Phoenix
GED - General Studies
Mary B. Perry High School