Shallando McLennon
Palm City,FL
Summary
Dynamic professional with a proven track record at Amazon, strong computer skills, excelling in safety management and workflow optimization. Skilled in mentoring teams and enhancing productivity through targeted training. Adept at customer relations, demonstrated by strong drive for customer service at Publix. Committed to driving business growth through effective process improvements and strategic resource allocation.
Overview
12
12
years of professional experience
Work History
Process Assistant
Amazon
01.2022 - 03.2025
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
- Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
Cashier
Publix
06.2013 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Martin County High School
Stuart, FL2016
Skills
- Safety management
- Workflow management
- Assignment delegation
- Management support
- Data entry
- Computer literacy
- Workflow planning
- Customer and client relations
- Project planning
Languages
Jamaican patios
Native or Bilingual
English
Native or Bilingual
Timeline
Process Assistant
Amazon
01.2022 - 03.2025
Cashier
Publix
06.2013 - 09.2023
Martin County High School
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