SHALLON WAINMAN
Panama City Beach,Florida
Summary
Results-driven Retail and Nonprofit Operations Leader experienced in driving sales growth and operational efficiency. Achieved increased store profitability through effective staff development and community partnerships. Focused on building strong team cultures and implementing optimized merchandising strategies to enhance customer satisfaction.
Overview
4
4
years of post-secondary education
11
11
years of professional experience
Work History
ReStore Director | Business Development
Habitat for Humanity
Panama City, Florida
04.2022 - Current
- Led retail operations for nonprofit home improvement store, overseeing sales, donations, inventory, staffing, and volunteer coordination.
- Develop and execute business development strategies that increase store revenue and expand donor partnerships.
- Build relationships with local businesses, contractors, and community partners to increase product donations and sponsorships.
- Managed merchandising strategy, store layout, and product placement to enhance sales performance and optimize customer flow.
- Track store performance metrics and sales data to guide operational improvements and growth initiatives.
- Recruited, trained, and mentored staff and volunteers to foster a high-performance customer service culture.
- Implement training programs that strengthen leadership skills and improve operational efficiency.
- Fostered partnerships with local businesses to increase resource availability for housing efforts.
- Led strategic initiatives to enhance community engagement and support for affordable housing projects.
- Collaborated with stakeholders to develop and implement effective fundraising strategies.
Store Manager
Sally Beauty Supply
Panama City, Florida
01.2016 - 03.2022
- Managed daily operations of a high-traffic retail store including sales, staffing, scheduling, and inventory control.
- Trained and mentored employees to improve performance, product knowledge, and customer service delivery.
- Conducted employee evaluations and implemented coaching plans that strengthened team productivity.
- Executed visual merchandising strategies that increased product visibility and store profitability.
- Recruited and onboarded new staff members, ensuring strong team performance and coverage.
- Maintained store compliance, enforced operational policies, and reduced shrinkage through loss prevention practices.
- Delivered excellent customer experiences through product expertise and personalized service.
- Oversaw inventory management and maintained stock levels effectively.
- Conducted regular staff meetings to communicate updates and address concerns.
- Coordinated visual merchandising to align with brand standards and promotions.
- Resolved customer inquiries and handled complaints professionally.
- Implemented sales strategies to drive store performance and enhance customer experience.
- Monitored financial reports to manage budgets and expenses efficiently.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Organized promotional events to increase product awareness.
- Planned special promotions or discounts based on market trends.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Implemented efficient systems for tracking stock movement.
- Assessed operational efficiency of the store's departments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Developed relationships with suppliers to negotiate better prices.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Monitored progress by establishing plans, budgets and measuring results.
- Mitigated business risks by working closely with staff members and assessing performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Implemented campaigns and promotions to help with developing goods and services.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Structured HR consulting services to support clients during organizational developments and changes.
- Developed and implemented loss prevention strategies for retail operations.
- Conducted training sessions for staff on theft prevention techniques.
- Monitored surveillance systems to identify suspicious activities in stores.
- Collaborated with law enforcement on theft investigations and recovery efforts.
- Analyzed incident reports to identify trends and enhance security measures.
- Led audits of inventory processes to minimize shrinkage and loss risks.
- Established relationships with local businesses to support community safety initiatives.
- Created reports detailing loss prevention activities and recommended improvements.
- Assisted with the development of employee training programs related to loss prevention topics such as shoplifting awareness and fraud detection methods.
- Interviewed individuals suspected of internal theft or shoplifting.
- Maintained documents of all loss prevention activity.
- Obtained positions of increasing responsibility based on expertise in loss prevention and store operations.
- Analyzed sales data trends to identify possible fraudulent transactions or discrepancies in inventory levels.
- Reviewed loss prevention exception reports and cash discrepancies.
- Served as liaison between corporate office, law enforcement agencies, and local businesses in order to prevent theft activities.
- Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
- Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Developed strategies for minimizing losses due to shoplifting or employee theft.
- Monitored store surveillance systems to identify potential shoplifting incidents.
- Conducted periodic store visits to ensure compliance with established safety guidelines and procedures.
- Provided feedback to store management regarding potential risks or violations of security protocol.
- Investigated suspicious activity at point-of-sale registers or other areas of the stores.
- Recommended loss investigation procedures to retail establishments.
- Developed and facilitated training programs and materials on loss prevention practices, policies and operations.
- Responded quickly to emergency situations such as robberies or other violent acts.
- Identified opportunities for improvements in existing security systems and processes within stores.
- Communicated investigation findings, areas of opportunity, and future prevention techniques to drive loss prevention improvements.
- Conducted regular audits of merchandise stock levels and monitored cash handling practices.
- Created reports summarizing losses due to theft or fraud for upper management review.
- Reviewed incident reports from store personnel and investigated further when necessary.
- Maintained a high level of customer service while enforcing loss prevention policies.
- Developed and enforced loss prevention policies, procedures, and standards for all stores.
Education
Associate of Business Administration - Business
University of Phoenix
Tempe, AZ 01.2017 - 02.2021
Barber / Hair Stylist Certification -
Academy Hair Design
Birmingham, AlabamaSkills
- Business Development
- Retail management
- Inventory management
- Sales strategies
- Visual Merchandising
- Store Planning & Layout
- Customer relationship management
- Community Partnerships
- Donor management
- Vendor management
- Budget management
- POS systems
- Performance tracking
- Strategic planning
- Process improvement
- Risk management
- Conflict management
- Team Leadership
- Team development
- Staff training
- Employee training
- Employee development
- Coaching
- Team coordination
- Talent acquisition
- Community outreach
- Organizational Leadership
- Cross-functional leadership
- Sales oversight
- Financial analysis
- Contract management
- Program oversight
- Change implementation
- Merchandising strategy
- Customer strategy
- Issue resolution
- Analytical thinking
- Problem solving
- Strategies and goals
- Effective communication
- Communication skills
- Team collaboration
- Retail & Nonprofit Operations
- Financial analysis
- Contract management
- Program oversight
- Team collaboration
- Change implementation
- Team development
- Strategic planning
- Talent acquisition
- Strategies and goals
Early Career Highlights
- Retail Management
- Customer Experience Leadership
- Staff Development
- Merchandising & Sales Strategy
- Operations & Process Improvement
Timeline
ReStore Director | Business Development
Habitat for Humanity
04.2022 - Current
Associate of Business Administration - Business
University of Phoenix
01.2017 - 02.2021
Store Manager
Sally Beauty Supply
01.2016 - 03.2022
Barber / Hair Stylist Certification -
Academy Hair Design