ShalmaH Prince
Summary
Proven track record in enhancing customer experiences at Bed Bath and Beyond, leveraging exceptional organization and verbal communication skills. Excelled in identifying customer needs, boosting sales, and fostering positive team dynamics. Expert in managing financial transactions and customer relations, ensuring high levels of satisfaction and repeat business.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
University Club
Cincinnati, OH
03.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to customer requests for products, services, and company information.i
- Resolved customer problems and complaints.
Customer Service Representative
Bed Bath and Beyond
Norwood Ohio
03.2022 - 01.2024
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Contributed to positive team culture, driving motivation and productivity among peers.
Sales Associate
Macy's
Cincinnati, OH
04.2019 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Arts - Art
Abilene Christian University
Abilene, TX06-1985
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
Certification
Bachelor of Fine Arts
Timeline
Receptionist
University Club
03.2023 - Current
Customer Service Representative
Bed Bath and Beyond
03.2022 - 01.2024
Sales Associate
Macy's
04.2019 - 01.2021
Bachelor of Arts - Art
Abilene Christian University