Shalom Onukansi
Desk support specialist , Customer Manger, Health Care Specialists, Behavioral Health Specialists, Supports Specialists
Wakeforest,NC
Summary
My name is Shalom Onukansi married with one daughter who is currently 2 years old. Her name is miracle Onukansi. My husband works as an IT . Senior analyst . And I have one sister and one brother .my sister is a doctor and my little brother is a Nurse. Also about to get his master's in Nursing. Am currently pursuing my nursing degree with international college of health sciences.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Customer
All Life Home Care
Raleigh , NC
12.2020 - Current
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Handled calls promptly and with courteous professionalism.
- Completed call documentation while speaking with customers.
- Processed orders, service requests and applied information to customers.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Linkage to Care Health Program Specialist
Central Regional Hospital
Butner, NC
03.2015 - 07.2021
- Assessed patient history to identify concerning symptoms, diagnose concerns and develop tailored treatment plans.
- Maintained detailed records of patient health information in Type.
- Educated patients on preventive healthcare strategies and at-home care.
- Maintained safe and sterile environment for optimum patient treatment.
- Monitored vital signs and documented details for informational and treatment purposes.
- Performed routine diagnostic tests such as X-rays, MRI scans and CT scans.
- Prepared laboratory specimens for testing, obtained results and notified patients of findings.
- Scheduled tests and procedures for patients needing additional or specialized care.
- Assisted physicians with completing medical procedures and treatments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Upheld correct protocols for infection prevention and control
- Administered medications and assessed patient responses, adjusting strategies to meet objectives.
- Ordered and restocked medical supplies for Type office.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Gained strong leadership skills by managing projects from start to finish.
Education
Associates - Nursing
International College of Health Sciences
Boynton Beach, FL 08.2022 - Current
Associate Degree In Nursing - Pre Nursing
Waketech
Raleigh, NC 08.2012 - 12.2018
Associate Degree In Nursing - Nursing
ECPI University
Virginia Beach, VA 12.2021 - 07.2022
Skills
Complaint resolution
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Work-life balancePaid sick leaveHealthcare benefits401k matchPaid time offFlexible work hoursWork from home optionPersonal development programsAccomplishments
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
Additional Information
Contact information 919-247-4882
Shalomjohnson29@yahoo.com
Timeline
Associates - Nursing
International College of Health Sciences
08.2022 - Current
Associate Degree In Nursing - Nursing
ECPI University
12.2021 - 07.2022
Customer
All Life Home Care
12.2020 - Current
Linkage to Care Health Program Specialist
Central Regional Hospital
03.2015 - 07.2021
Associate Degree In Nursing - Pre Nursing
Waketech
08.2012 - 12.2018
Contact number 919-247-4882
919-247-4882 contact number
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