Shalonda Williams
Crowley,TX
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Consultant
Empire Today Flooring
Grand Prairie, TX
08.2021 - Current
- Participated in regular training sessions on new products, services, and industry trends.
- Advised customers on best practices when using company products or services.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Analyzed customer needs and preferences to recommend appropriate products.
- Analyzed customer needs and identified solutions to meet their requirements.
Direct Sales Representative
Spectrum (Charter Communications)
Dallas, TX
10.2019 - 07.2021
- Participated in team meetings to discuss strategies for achieving goals.
- Followed up with customers post-sale to ensure satisfaction with their purchase experience.
- Provided product demonstrations to potential customers.
- Sold products and services in field for company.
Therapy Assistant
ABA Academy
Pantego, TX
10.2018 - 10.2019
- Responsible for assisting with day- to day therapy activities for assigned patients for ABA Academy. Closely following prescribed techniques and tasks.
- Responsible for setting up room for therapy sessions prior to arrival and relocation of patients.
- Ensured therapy materials are kept orderly and in good repair. Sanitized materials after use.
- Ensured clinical work environment is safe and free from any potential harmful items for the patients on assigned caseload.
- Ensured patients physical healthcare services (lunch, diaper change, injury care, etc.) are provided per training and on time.
- Responsible for cleaning activities in common areas as needed, e.g., cleaning floors, bathrooms, tables, vacuuming, removing trash at opening and closing of business and throughout the day.
- Responsible for maintaining HIPPO compliance and ensuring confidential information is kept confidential.
- Read assigned materials and attends training to increase knowledge of children with autism.
- Observed and recorded data and daily notes on ABA Academy tablet.
- Communicated professionally with families, employees and community providers.
- Repose all injuries, property damage, and behavioral incidents immediately to supervisor and Executive Director/ designee.
- Utilized intercom system to request assistance with patients, as needed.
- Reported to the assigned supervisor.
- Carried out other assigned duties as assigned.
Intake Social Worker
Social Services Call Center
10.2009 - 08.2018
- Input reports from callers reporting Child Abuse and Neglect and Elderly Abuse and Neglect to the appropriate agency.
- Related all pertinent information via phone and email after hours to the on call worker.
- Provided outside referrals (Medicaid/Medicare), SNAP benefits, shelter, low- income assistance programs and etc.
- Submit daily logs and weekly logs.
Guidance Counselor
East Flora Elementary School
Flora, MS
07.2016 - 09.2016
- Discussed the comprehensive school counseling program with the school administrator.
- Developed and maintained a written plan for effective delivery of the school counseling program based on the MS Comprehensive School Counseling Standard Course of Study and current individual school data.
- Communicated the goals of the comprehensive school counseling program to education stakeholders (i.e., administrators, teachers, students, parents, and community/business leaders).
- Maintained current and appropriated resources for education stakeholders.
- Used data to developed comprehensive programs that meet student needs.
- Provided leadership and collaborated with educators in the school-wide integration of the State Guidance Curriculum Standard Course of Study.
- Implemented developmentally appropriate and prevention oriented group activities to meet student needs and school goals.
- Incorporated into their program the life skills that students need to be successful in the twenty-first century.
- Assisted all students, individually or in groups, with developing academic, career and personal/social skills, goals, and plans.
- Accurately and appropriately interpreted and utilized student data.
- Provided individual and group counseling to students with identified concerns and needs.
- Consulted and collaborated effectively with parents/guardians, teachers, administrators, and other educational/community resources regarding students with identified concerns and needs.
- Implemented an effective referral and follow-up process as needed.
- Accurately and appropriately used assessment procedures for determining and structuring individual and group counseling services.
- Collaborated with parents/guardians and educators to assist student with educational, career, and life planning.
- Provided appropriate information to school personnel related to the comprehensive school counseling program.
- Assisted teachers, parents/guardians, and other stakeholders in interpreting and understanding student data.
- Participated in professional development activities to improve knowledge and skills.
- Used available technology resources to enhance the school counseling program.
- Adhered to laws, policies, procedures, and ethical standards of the school counseling profession.
- Conducted a yearly program audit to review the extent of program implantation and effectiveness.
- Collected and analyzes data to guide program direction and emphasis.
- Measured results of the comprehensive school counseling program activities and shares results as appropriate with relevant stakeholders.
- Monitored student academic, performance, behavior, and attendance and facilitates appropriate interventions.
Education
Master's in ACE - Guidance and Counseling
University of West Alabama
Livingston, AL12.2016
Bachelors - Sociology and Social Work
Alcorn State University
Lorman, MS05.2009
Associates in General Studies - General Studies
Holmes Community College
05.2005
Diploma -
Vicksburg High School
05.2003
Skills
- Customer relationship management
- Product demonstration
- Lead generation
- Sales strategy
- Presentation skills
- Communication skills
- Product and service sales
- Closing techniques
- Referral generation
Certification
- Mississippi Guidance and Counseling Certification (K-12), 06/01/16, 06/01/21
- Louisiana Guidance and Counseling Certification (K-12), 06/01/16, 06/01/21
Timeline
Sales Consultant
Empire Today Flooring
08.2021 - Current
Direct Sales Representative
Spectrum (Charter Communications)
10.2019 - 07.2021
Therapy Assistant
ABA Academy
10.2018 - 10.2019
Guidance Counselor
East Flora Elementary School
07.2016 - 09.2016
Intake Social Worker
Social Services Call Center
10.2009 - 08.2018
Master's in ACE - Guidance and Counseling
University of West Alabama
Bachelors - Sociology and Social Work
Alcorn State University
Associates in General Studies - General Studies
Holmes Community College
Diploma -
Vicksburg High School
Similar Profiles
Ashley DeGuzmanAshley DeGuzman
Customer Service Representative / Assistant Install Manager at Empire Today FlooringCustomer Service Representative / Assistant Install Manager at Empire Today Flooring
Tyler SewardTyler Seward
Office Manager Branch Accountant at Empire Today FlooringOffice Manager Branch Accountant at Empire Today Flooring
Maria JicmanMaria Jicman
Accounting Associate at Empire Today FlooringAccounting Associate at Empire Today Flooring
Kenetha EgbeKenetha Egbe
Quality Control Coordinator at Equus Workforce SolutionsQuality Control Coordinator at Equus Workforce Solutions
Tyesaha WhitlockTyesaha Whitlock
NCT/CRMA at Texas Health Breeze Urgent CareNCT/CRMA at Texas Health Breeze Urgent Care