Shalonte Maddox
Parma,OH
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Springhill Suites By Marriott
09.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Talent Acquisition Specialist
Area Temps
08.2024 - Current
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
- Leveraged social media platforms to advertise open positions, reaching wider audience and increasing application rates.
Receptionist
Crestmont North Healthcare
10.2023 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Bartender
Privilege Gentleman's Club
04.2022 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
Front Desk Agent
Candlewood Suites Hotel
01.2021 - 09.2021
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Front Desk Agent
Springhill Suites By Marriott
01.2020 - 06.2020
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Maintained clean and organized front desk areas to uphold polished company image.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
Education
Ph.D. - Pharmacy
Remington College
Maple Heights, OH06-2014
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Patience and Tolerance
- Outgoing Personality
- Customer service expertise
- Responsible Alcohol Service
- Hospitality service expertise
- Alcohol awareness
- Food Service
- Aloha POS
- Food Preparation
- Order Management
Certification
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
Timeline
Bartender
Springhill Suites By Marriott
09.2024 - Current
Talent Acquisition Specialist
Area Temps
08.2024 - Current
Receptionist
Crestmont North Healthcare
10.2023 - 06.2024
Bartender
Privilege Gentleman's Club
04.2022 - 06.2024
Front Desk Agent
Candlewood Suites Hotel
01.2021 - 09.2021
Front Desk Agent
Springhill Suites By Marriott
01.2020 - 06.2020
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
Ph.D. - Pharmacy
Remington College
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