Shalum
Fort Mitchell,KY
Summary
With over 5 years of experience in customer service, I have developed the ability to understand and address customer needs effectively. My experience in handling customer inquiries, resolving complaints, and providing exceptional service can contribute to enhancing customer satisfaction and maintaining positive customer relationships with the company. I am a
energetic leasing agent that offers wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.
Overview
8
8
years of professional experience
Work History
Leasing Agent
Monarch Investment & Management
04.2024 - Current
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Conducted property tours to highlight features of properties.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
Leasing agent
The community builders
10.2023 - Current
- Follow up with prospective renters
- Maintain current residents files
- Accept rent payments
- Answering the phone and questions with exceptional customer service
- Knowledge of Yardi system
- Preparing lease documents
- Scheduling appointments
Assistant manager
United dairy farmers
10.2022 - 01.2023
- Managing 3 to 5 employees
- Leading the store with being a team player
- Inventory count and orders
- Scheduling employees shifts
- Conducting interviews
Energy sales representative
Kiwi Energy ( Emmg)
06.2019 - 12.2019
- Product knowledge
- Maintaining a weekly sales goal
- Promoting services door to door
- Leadership and training
Cashier/Customer Service desk
Harris Teeter
01.2017 - 12.2018
- Ringing out customers, fast and efficiently
- Stocking shelves
- Bagging groceries
- Help with customer returns and etc
Education
High School Diploma -
New directions high school
Woodbridge, Virginia01.2019
Skills
- Customer service
- Closing sales
- Client relationships
- Leadership
- Communication
- Problem solver
- Yardi system
- Fair housing regulation
- Marketing
- Time management
- Adaptability
- Multitasking
- Professionalism
- Leasing and sales
- Goal-oriented mindset
- Telephone and email etiquette
- Move-in coordination
- Lease preparation
- Property Tours
- Property Management
- Strategic Planning
Timeline
Leasing Agent
Monarch Investment & Management
04.2024 - Current
Leasing agent
The community builders
10.2023 - Current
Assistant manager
United dairy farmers
10.2022 - 01.2023
Energy sales representative
Kiwi Energy ( Emmg)
06.2019 - 12.2019
Cashier/Customer Service desk
Harris Teeter
01.2017 - 12.2018
High School Diploma -
New directions high school
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