Shalyah Flax
Chicago,IL
Summary
I’m equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Chicago, IL
11.2022 - 04.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Concierge
Titan Security
Chicago, IL
04.2024 - 2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Front Desk Receptionist
Embassy Suites by Hilton
Naperville
05.2022 - 12.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Pharmacy Technician
Walgreens
Macomb, IL
01.2022 - 11.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Caregiver
Help At Home Homecare
Macomb, IL
09.2021 - 01.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Customer Service Associate
Walmart
Macomb, IL
01.2017 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Medical Sciences
Western Illinois University
Macomb, ILGender Studies
Galesburg High School
Galesburg, IL12.2017
Skills
- Problem-solving skills
- Customer service
- Attention to detail
- Prioritization and organization
- Team coordination
- Fast learner
- Creative thinking
- Empathy and Patience
- Highly dependable
Timeline
Concierge
Titan Security
04.2024 - 2024
Pharmacy Technician
CVS Pharmacy
11.2022 - 04.2024
Front Desk Receptionist
Embassy Suites by Hilton
05.2022 - 12.2022
Pharmacy Technician
Walgreens
01.2022 - 11.2022
Caregiver
Help At Home Homecare
09.2021 - 01.2022
Customer Service Associate
Walmart
01.2017 - 09.2021
Medical Sciences
Western Illinois University
Gender Studies
Galesburg High School