Shalyn Hirl
Quincy,MA
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Konditor Meister
Braintree, Massachusetts
08.2015 - Current
- Managed daily customer service operations to ensure smooth workflow.
- Trained and mentored staff on best customer service practices.
- Developed strategies to enhance customer satisfaction and loyalty.
- Organized and maintained file systems for efficient document
retrieval. - Built and maintained loyal, long-term customer relationships through effective account management
- Processing cash, handling transactions, Shopify system
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Evaluated and authenticated returns, exchanges and voids.
Education
Quincy High School
Quincy , maSkills
- Customer service
- Team leadership
- Customer relationship management
- Strategy development
Timeline
Customer Service Manager
Konditor Meister
08.2015 - Current
Quincy High School