Summary
Overview
Work History
Education
Skills
Accomplishments
College Cheerleading
Volunteering- Water Street Mission
Timeline
Generic

Shalyn Minkins

Customer Service Associate
Millersville,PA

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.

Overview

2
2
years of professional experience

Work History

Sales Associate

PacSun-Pacific Sunwear
Lancaster, PA
03.2022 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assist customers with any and all personal needs.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.

Facility Attendant

Millersville University Campus Recreation
Millersville, PA
08.2021 - Current
  • Supervised students as well as assisted them in exercising whenever needed.
  • Maintaining a positive and upbeat attitude.
  • Organized and cleaned equipment.
  • Set up and supervised sponsored and non-sponsored Millersville University events.

Front Desk Attendant

Millersville University Undergraduate Admissions
Millerville, PA
12.2021 - 06.2022
  • Answered phone calls regarding any and all undergraduate admission questions.
  • Guided incoming parents and students through the facility.
  • Familiarize myself with the manual to be prepared to answer any questions.
  • Run events ran by Millersville University Undergraduate Admissions.

Sales Associate

Dollar General
Folcroft, PA
01.2021 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Achieved perfect attendance and on-time record.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.

Nanny

Personal- Kimberly Rose
Norristown, PA
06.2019 - 09.2019
  • Supported children in play activities, meals and snacks, hygiene and socialization.
  • Assisted with light housekeeping duties as well as running errands.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Played games, worked on puzzles and read books to young children.
  • Assisted children with homework assignments and special projects across different subjects.

Education

Bachelor of Arts - Developmental Psychology

Millersville University of Pennsylvania
Millersville, PA
12.2023

High School Diploma -

Academy Park High School
Sharon Hill, PA
06.2018

Skills

  • Time Management
  • Stockroom Upkeep
  • Stocking and Receiving
  • Policy and Procedure Adherence
  • Attention to Detail
  • Store Opening and Closing
  • Teamwork and Collaboration
  • Compassion towards children
  • Active
  • Enthusiastic

Accomplishments

  • Maintained 3.0 GPA.
  • Known as a "Team Leader" both in and out of my sport.


College Cheerleading

A Millersville University Cheerleading Veteran for the last 3 years. I am a base, mid-section, and tumbler for my team. Being on this team has not only taught me to work with others to make the final result as best as can be, but also how to push myself beyond my capabilities.

Volunteering- Water Street Mission

The Millersville University Cheerleading Program has volunteered at Water Street Mission here in Lancaster PA for the last 3 years. While there, we help feed the guest there, while also assisting in the clean up process. I enjoy this opportunity every time we have the ability to do it simply because it allows me to meet new people from different backgrounds, and showing appreciation towards them.

Timeline

Sales Associate

PacSun-Pacific Sunwear
03.2022 - Current

Front Desk Attendant

Millersville University Undergraduate Admissions
12.2021 - 06.2022

Facility Attendant

Millersville University Campus Recreation
08.2021 - Current

Sales Associate

Dollar General
01.2021 - 08.2021

Nanny

Personal- Kimberly Rose
06.2019 - 09.2019

Bachelor of Arts - Developmental Psychology

Millersville University of Pennsylvania

High School Diploma -

Academy Park High School