Shalyna Foster
Pasco,WA
Summary
Hardworking and motivated individual with 7 years of experience and record of success in any industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Also works well independently.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Ruan's Garden
Kennewick, WA
11.2022 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Customer Service Representative
Alaska Airlines
Pasco, WA
07.2018 - 02.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Server
Bookwalter Winery
Richland, WA
02.2016 - 03.2018
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
Education
HCA - Healthcare
Cornerstone Healthcare Training
Pasco, WA01-2024
High School Diploma -
Options For Youth
Sacramento, CA06-2008
LPN - Nursing
Cornerstone/Columbia Basin
Pasco, WASkills
- Business Development
- Strategic Planning
- Marketing
- Contract Management
- Business Administration
- Schedule Preparation
- Team Leadership
Affiliations
- I love to travel, seeing the different cultures really helps our perspective on people
- I read everything and anything
- Im a big crafter. I love making things and starting projects
Languages
English
Professional
Tagalog
Limited
Arabic
Limited
Accomplishments
- Graduated High School with a 3.8 GPA
- Earned many rewards from working at the airport
- Stepped up in leadership quickly because my determination to do good was my motivation
Certification
- HCA
- Administration Certificate through the State for caregiving
- Adult Family Home Management
References
References available upon request.
Timeline
Manager
Ruan's Garden
11.2022 - Current
Customer Service Representative
Alaska Airlines
07.2018 - 02.2023
Server
Bookwalter Winery
02.2016 - 03.2018
HCA - Healthcare
Cornerstone Healthcare Training
High School Diploma -
Options For Youth
LPN - Nursing
Cornerstone/Columbia Basin
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