Shalynn Madsen
Pleasant Grove,UT
Summary
Highly organized and reliable postal professional with solid background in mail distribution and customer service. Known for collaborative teamwork and adaptability to changing delivery requirements. Possesses excellent route planning and time management skills, ensuring timely and accurate mail delivery.
Overview
16
16
years of professional experience
Work History
Mail Carrier
USPS
09.2020 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Account Manager, Inside Sales
AlphaGraphics
07.2013 - 08.2020
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
- Developed strong relationships with key clients, resulting in increased account retention and growth.
- Expanded client base through targeted prospecting and effective lead generation efforts.
Cashier
Little Caesars
06.2009 - 04.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Skills
- Safety awareness
- Parcel delivery
- Weather tolerance
- Package handling
- Customer service
Timeline
Mail Carrier
USPS
09.2020 - Current
Account Manager, Inside Sales
AlphaGraphics
07.2013 - 08.2020
Cashier
Little Caesars
06.2009 - 04.2013
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