Shamaa Ahmad
Ellicott City,Maryland
Summary
Visionary technology and transformation executive with over 20 years of leadership experience spanning enterprise portfolio management, digital modernization, and cross-functional strategy execution. Experienced in leading multi-million-dollar programs across federal agencies, delivering measurable impact through technology transformations, cybersecurity strategy, and business innovation. Trusted advisor to C-suite leadership and agency stakeholders, known for driving growth, operational excellence, and digital innovation. Adept at managing multimillion dollar portfolios, navigating complex transformations, and delivering measurable impact in dynamic, high-stakes environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
CIO Senior Advisor
National Heart Lung and Blood Institute (NHLBI); NIH
12.2024 - Current
- Defined ITAC’s strategic vision and developed 18-month roadmaps across 6 LOEs, aligning a $70M+ IT portfolio with HHS directives.
- Executed on LOE implementation plans for Application Development, Customer Relationship Management, Portfolio Governance, AI/ML Research Data Ecosystems, Data Management, and AI Integration & Advanced Analytics.
- Oversaw system realignment and Authorization to Operate (ATO) processes in compliance with NIST RMF, and facilitated cross-departmental architecture governance.
- Support the CIO, Directors, Branch Chief, and CISO in strategic realignment of ITAC based on new executive orders, HHS and NIH realignment requests, and DOGE directives.
- Facilitate and administer the ITAC Architecture Working Group, chaired by the CIO.
Vice President | Portfolio Management Office
Customer Value Partners (CVP)
08.2015 - Current
- Established CVP’s PMO, overseeing a $140M portfolio across 65+ programs and 25+ federal agencies, resulting in standardized delivery practices, and improved executive reporting.
- Led the development of enterprise-wide project monitoring systems and a centralized repository for SOPs, enhancing cross-program alignment and governance.
- Directed CVP’s successful CMMI Level 3 reappraisal with zero findings, solidifying compliance and service excellence.
- Served as Portfolio Management Advisor to the USDA PSM, facilitating the establishment of EPMO and governance frameworks.
- Supported VA NAII strategic planning, leading visioning workshops to establish actionable FY23 priorities.
CISO Senior Advisor
National Heart Lung and Blood Institute (NHLBI); NIH
09.2023 - 12.2024
- Developed comprehensive enterprise cybersecurity strategy encompassing governance, risk management, and continuity planning.
- Supported ServiceNow GRC implementation, modernizing risk tracking and reporting processes.
Program Manager
National Institute of Mental Health (NIMH); NIH
03.2022 - 08.2023
- Advised CIO on establishment of enterprise strategy and integration of infrastructure, cybersecurity, business intelligence, and PMO functions.
- Established governance and monitoring frameworks for enterprise IT operations through ServiceNow implementation across five IT domains.
Cybersecurity and Quality
National Heart, Blood, and Lung Institute Information Technology & Applications Center – NIH NHLBI
03.2020 - 11.2022
- Facilitated implementation of NHLBI RMF Cybersecurity program under guidance of CISO.
- Assisted ITAC CIO and Chief Architect in establishing Enterprise Quality management strategy and processes.
Executive Director | Business Transformation
Customer Value Partners (CVP)
02.2020 - 02.2022
- Led integration and organizational change management for CVP’s $60 million acquisition of Atlas Research, within three months, unifying operations and aligning strategy across teams.
- Established and directed Business Transformation Practice, standardizing delivery methods across multiple competency areas, including Strategy Management, Human-Centered Design, and Operational Excellence.
- Developed corporate performance measurements, analytics policies, and processes.
Transition Manager & Senior Advisor
National Heart, Blood, and Lung Institute Information Technology & Applications Center – NIH NHLBI
12.2019 - 03.2020
- Transition Manager and Senior Technical Advisor supporting the ITAC CIO and Chief Architect with implement an Enterprise Data Repository and Data Management and Quality best practices.
- Supported the program as needed for activities related to Enterprise Architecture, IV&V, Quality Management, and Cybersecurity.
Program Manager
Centers for Medicare & Medicaid Services (CMS/CCSQ)
03.2017 - 03.2020
- Manage the Financial Information Vouchering System (FIVS) program. The program is responsible for redesigning and developing a new application that will support the Quality Improvement Organizations (QIOs) 12th Scope of Work (SOW) by allowing QIOs and QIO support contractors to submit their monthly invoices (vouchers) for CMS review.
- Act as the Agile Coach and Release Train Engineer (RTE), introducing SAFe best practices, including leading and managing 5 Program Increment Planning Sessions to date.
Director | Business Transformation
Customer Value Partners (CVP)
12.2019 - 02.2020
- Built out practice frameworks for OCM, UX, DevOps, and Quality; launched company-wide health assessment tools.
- Led corporate strategy development with senior leadership, shaping practice area performance and training.
Director | Solution Innovation
Customer Value Partners (CVP)
11.2017 - 12.2018
- Managed CVP’s innovation portfolio, deploying prototypes and establishing Communities of Interest for knowledge-sharing and practice standardization.
Senior Manager
Customer Value Partners (CVP)
08.2015 - 02.2018
- Established the CVP Solution Architecture Team to oversee consistent and innovative implementation of solutions across the company.
- Launched and managed the Centers for Medicare & Medicaid Services (CMS) Center for Clinical Standards & Quality Financial Information Vouchering System (FIVS) program.
Project/Quality Manager
Centers for Medicare & Medicaid Services (CMS/WETG)
08.2015 - 02.2017
- Directed a $14.4M independent testing program supporting 95+ CMS public-facing websites, improving quality assurance and stakeholder trust.
- Designed and implemented an agile testing and DevOps automation framework, including a standardized CloudBees Jenkins CICD pipeline.
- Led a team of 10 testers in executing a rapid AWS migration of 65 products in 4 weeks while managing cost, schedule, and executive communications.
Deputy Chief Engineer/Lead Systems Engineer
Social Security Administration (SSA), Chief Program Office & Office of Disability – SSA DCPS
05.2013 - 08.2015
- Directed 250+ engineers in the $200M SSA Disability Case Processing System (DCPS) rollout; supported Agile transformation using SAFe.
- Monitored performance across metrics (cost, quality, defects, schedule) and chaired engineering governance boards.
- Developed 24,000+ requirements across 34 SSA business functions and led defect tracking and test automation.
- Delivered over 100 system demos to senior government stakeholders.
Lead Technical Subject Matter Expert III | Task Manager, Senior Business Analyst, Business Analyst
Lockheed Martin
09.2005 - 08.2015
Lead Systems Engineer
Social Security Administration (SSA), Chief Program Office & Office of Disability – SSA DCPS
08.2010 - 05.2013
Task Manager & Senior Business Analyst
Social Security Administration (SSA), Office of Disability – SSA AWSSC, EPS & CWOSS
09.2005 - 08.2010
Project Manager & Lead Analyst
eSylvan
02.2005 - 07.2005
Senior Functional Requirements/Systems Analyst
United Parcel Services (UPS)
03.2003 - 02.2005
Intermediate Applications Analyst
CitiFinancial (OneMain Financial)
06.2002 - 02.2003
Business Requirements Analyst
CitiFinancial (OneMain Financial)
06.2000 - 08.2002
Education
MBA - Technology Management & Operations
University of Phoenix
12-2025
BA - English with a minor in Professional/technical writing
UMBC
12-2000
Skills
- Strategic vision and planning
- Business transformation
- Technology innovation and modernization
- Portfolio management
- Organizational change leadership
- Business process optimization
- Cross-functional influence
- Client-centered approach
Education Certifications Training
- MBA in Technology Management & Operations, University of Phoenix, MM/DD/YY
- BA English with a minor in Professional/technical writing, UMBC, 05/00
- Portfolio Management Professional (PfMP) Training, 01/25
- Project Management Professional (PMP) Certification, 01/16, 01/20, 01/22
- Certified SAFe Agilist (SA), 01/14, 01/19, 01/21
- Certified Software Tester Training, 10/16
- Lockheed Martin Control Account Management (CAM) Training, 01/15
- Certified Information Privacy Professional (CIPP), 01/11
- Certificate of Achievement in Essentials of Project Management, 01/10
- Certificate of Achievement in Project Management Professional (PMP Prep), 01/10
- Lockheed Martin Program Management Training, 01/07
- Lockheed Martin Lean Leadership Training (Six Sigma-based), 01/07
- Certificate in Project Management, 01/03
Certification
● Portfolio Management Professional (PfMP®) Certification, in progress
● Portfolio Management Professional (PfMP®) Training, 2025
● Project Management Professional (PMP®) Certification, 2016
● Lockheed Martin Control Account Management (CAM) Training, 2015
● Certified SAFe Agilist (SA), 2014
● Certified Information Privacy Professional (CIPP), 2011
● Certificate of Achievement in Essentials of Project Management, 2010
● Certificate of Achievement in Project Management Professional (PMP® Prep), 2010
● Lockheed Martin Program Management Training, 2007
● Lockheed Martin Lean Leadership Training (Six Sigma-based), 2007
● Certificate in Project Management, 2003
Languages
English
Native/ Bilingual
French
Elementary
Urdu
Native/ Bilingual
Arabic
Elementary
Spanish
Limited
References
References available upon request.
Timeline
CIO Senior Advisor
National Heart Lung and Blood Institute (NHLBI); NIH
12.2024 - Current
CISO Senior Advisor
National Heart Lung and Blood Institute (NHLBI); NIH
09.2023 - 12.2024
Program Manager
National Institute of Mental Health (NIMH); NIH
03.2022 - 08.2023
Cybersecurity and Quality
National Heart, Blood, and Lung Institute Information Technology & Applications Center – NIH NHLBI
03.2020 - 11.2022
Executive Director | Business Transformation
Customer Value Partners (CVP)
02.2020 - 02.2022
Transition Manager & Senior Advisor
National Heart, Blood, and Lung Institute Information Technology & Applications Center – NIH NHLBI
12.2019 - 03.2020
Director | Business Transformation
Customer Value Partners (CVP)
12.2019 - 02.2020
Director | Solution Innovation
Customer Value Partners (CVP)
11.2017 - 12.2018
Program Manager
Centers for Medicare & Medicaid Services (CMS/CCSQ)
03.2017 - 03.2020
Vice President | Portfolio Management Office
Customer Value Partners (CVP)
08.2015 - Current
Senior Manager
Customer Value Partners (CVP)
08.2015 - 02.2018
Project/Quality Manager
Centers for Medicare & Medicaid Services (CMS/WETG)
08.2015 - 02.2017
Deputy Chief Engineer/Lead Systems Engineer
Social Security Administration (SSA), Chief Program Office & Office of Disability – SSA DCPS
05.2013 - 08.2015
Lead Systems Engineer
Social Security Administration (SSA), Chief Program Office & Office of Disability – SSA DCPS
08.2010 - 05.2013
Lead Technical Subject Matter Expert III | Task Manager, Senior Business Analyst, Business Analyst
Lockheed Martin
09.2005 - 08.2015
Task Manager & Senior Business Analyst
Social Security Administration (SSA), Office of Disability – SSA AWSSC, EPS & CWOSS
09.2005 - 08.2010
Project Manager & Lead Analyst
eSylvan
02.2005 - 07.2005
Senior Functional Requirements/Systems Analyst
United Parcel Services (UPS)
03.2003 - 02.2005
Intermediate Applications Analyst
CitiFinancial (OneMain Financial)
06.2002 - 02.2003
Business Requirements Analyst
CitiFinancial (OneMain Financial)
06.2000 - 08.2002
MBA - Technology Management & Operations
University of Phoenix
BA - English with a minor in Professional/technical writing
UMBC
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