Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Shamaer Fields

Coplay,PA

Summary

Dynamic customer service professional with proven expertise at McDonald's, excelling in conflict resolution and communication. Recognized for enhancing customer satisfaction through effective problem-solving and training initiatives. Adept at collaborating with teams and maintaining attention to detail, ensuring a seamless experience for all customers.

Overview

6
6
years of professional experience

Work History

Customer Service Cashier

McDonald's
Whitehall, PA
01.2021 - Current
  • Process customer transactions accurately using cash register and payment systems.
  • Greet customers warmly and provide excellent service during their shopping experience.
  • Handle customer inquiries and resolve issues efficiently to ensure satisfaction.

Customer Service Representative

Chuck E Cheese
Whitehall, PA
02.2020 - Current
  • Resolved complaints by identifying issues and providing effective solutions.
  • Educated customers on product features and promotions during interactions.
  • Trained new staff on customer service protocols and best practices.
  • Assisted customers with inquiries through phone and email communications.

Education

Master of Criminal Justice - Criminal Justice

Lehigh Carbon Community College
Schnecksville, PA
04-2027

High School Diploma -

Whitehall Highschool
Whitehall

Skills

  • Customer service
  • Team collaboration
  • Conflict resolution
  • Communication skills
  • Critical thinking
  • Phone etiquette
  • Attention to detail

Affiliations

  • Volunteer Firefighter

References

References available upon request.

Timeline

Customer Service Cashier

McDonald's
01.2021 - Current

Customer Service Representative

Chuck E Cheese
02.2020 - Current

Master of Criminal Justice - Criminal Justice

Lehigh Carbon Community College

High School Diploma -

Whitehall Highschool

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