Shamantika Banerjee

Microsoft 365 Admin for Security and Device Management (Core View)

• Configure and manage Intune for device and application management across multiple clients.
• Implement and monitor Data Loss Prevention (DLP) policies to safeguard sensitive information for client businesses.
• Set up and maintain Multi-Factor Authentication (MFA) and Conditional Access policies for secure client environments.
• Deploy and manage Microsoft Defender for Endpoint to ensure threat protection across client systems.
• Leading IT Projects for Clients
• Assist in managing Support Services and related deliverables
• Working with End-Users and Vendors to support applications and environments
• Working with Client Stakeholders on strategy and vision
• Meeting regularly with Clients and attend Client meetings and engaging Executive Management
• Supporting Client initiatives remotely and on-premises
• Routine network maintenance in various Microsoft environments
  
• Provide ongoing technical support for M365, ensuring optimal security, compliance, and performance.
  
• Manage user accounts, licenses, and permissions for multiple clients.
  
• Collaborate with stakeholders to align security measures with clients' business needs.
• Knowledge and understanding of Cloud Computing (Azure and AWS) and SaaS applications.

• Reviewed system and network performance to make proactive adjustments based on established IT policies.
• Installed and configured operating systems and applications.
• Created and Managed user accounts and assigned permissions.
• Used various market research tools and techniques to gather, analyze and interpret data.

• Blackboard Application Administration and maintenance to include Blackboard Learn, Blackboard Collaborate
• Performed Blackboard maintenance and optimization such as resolution of access problems, and archiving and restoration of course sites.
• Interfaced with college Blackboard Administrators, and campus and central Service Desks to document, investigate and resolve application issues.
• Interfaced with support personnel from Blackboard, and other vendors to document, investigate and resolve application issues.
• Prepared and executed test plans to ensure that Blackboard's functionality is not compromised by the introduction of upgrades or new components.
• Monitored the batch interfaces between Blackboard and other applications, and supports licensed third-party software applications embedded within Blackboard.
• Collaborated with internal technical teams to conduct Disaster Recovery and Business Continuity
  planning to ensure quality assurance of Blackboard application.
• Prepared and analyzes data for system efficiency such as Blackboard usage at each campus and activity logs.
• Served as a technical resource in all aspects of systems, networks, and communications related to Blackboard LMS and other integrated third-party tools.
• Performed related duties as assigned.

• Block and Unblocking IP Addresses and Domains as requested by Department
• Managing Spam email authentication
• Collaborated with Information Security Manager, Analysts, and third-party security partners to evaluate security findings and recommendations and plan and coordinate with relevant ITOps teams to remediate/implement.
• Collaborated with Information Security Manager, Analysts, and third-party security partners to identify and implement configurations to proactively improve and enhance the core infrastructure security.

• Responsible for adding and removing users from access list
• Creating Groups and connecting them to associated access devices
• Troubleshooting access control issues with users

• Responsible for adding and removing users from Groups in AD connected to OKTA applications
• Doing Directory integration updates to keep OKTA and AD in sync
• Fixing OKTA/AD sync issues by attaching correct accounts to OKTA applications

• Creating webpages for Academic Departments using Omni Update web content management system
• Worked on creating customized forms for individual departments
• Worked on website migration process, redesign of Website, fixing the links after initial conversion, landing pages reconfiguration, creation of faculty profiles.

• Provide technical support and assistance to LMS users with various levels of administrator rights (i.e., instructional designers, teachers, program coordinators, and registration specialists).
• Complete assigned tasks in the support of modifications, adjustments, and customizations made to LMS instances.
• Work with team to determine requirements for new features and functions/ modules.
• Create Course shells, Users using batch files and assign users to designated courses

• Follow and enforce standard procedures and make sure all problems are resolved via phone, e-mail and in person.
• Support students with CUNYFirst login, Blackboard and Microsoft Office 365
• Support Students with Starfish, to fix login issues and access.
• Support Students with Inside Kingsborough Application, namely Tutorial Appointment System, Advisement Appointment system and Online Tutoring’s
• Administrator for Digication, creating and resetting password for students to access their account.
• Assist in identifying, troubleshooting and resolving technical issues associated to CUNYFirst, Blackboard, Microsoft Office 365 and other student related systems
• Escalate problems to the correct resource requiring urgent attention such as level 2 or higher support teams.
• Conduct data entry of all Help Desk interactions with students, faculty and staff members and monitored unresolved situations to notify these individuals of when their situation has been resolved

• Coordinated with IT Network Services for all software upgrades/patches and escalated/resolved equipment issues.
• Be present, visible, and available to students requiring technical assistance
• Troubleshooting Network services