Summary
Overview
Work History
Education
Skills
Timeline
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SHAMAR BLAKE

Sunrise

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

8
8
years of professional experience

Work History

Sales Associate

Ross Dress For Less
05.2017 - 12.2018
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to effectively build rapport and lasting relationships.

Tier 2 Support

Teleperformance
02.2020 - 03.2022
  • Diagnosed and troubleshot hardware, software and network issues.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.

IT Help Desk

Business Information Systems (BIS Digital)
03.2022 - Current
  • Overseeing Audio/Video integrations and networking with official government bodies
  • Lead remote technician for the Tennessee and New Jersey area
  • Resolved problems, improved operations and provided exceptional service.
  • Proven ability to learn quickly and adapt to new situations.

Education

High School Diploma -

Piper High School
Sunrise, FL
01.2015

Associates in IT - Computer Network Technology

Florida Career College
Lauderdale Lakes, FL
04.2020

Skills

  • Incident management
  • Software installation
  • System configuration
  • Remote support
  • Ticketing systems
  • Customer support
  • Backup and recovery
  • RMA coordination
  • Technical analysis
  • Quality assurance
  • Network troubleshooting
  • User support

Timeline

IT Help Desk

Business Information Systems (BIS Digital)
03.2022 - Current

Tier 2 Support

Teleperformance
02.2020 - 03.2022

Sales Associate

Ross Dress For Less
05.2017 - 12.2018

High School Diploma -

Piper High School

Associates in IT - Computer Network Technology

Florida Career College

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SHAMAR BLAKE