Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant

Shamar Joseph

Kennesaw,GA

Summary

When you take a risk on me you wont regret its because you are receiving a team player who is willing to do what it takes to get the job done. I have many years of customer service skills in a face to face environment with a combination of my long term experience with different technology and a young mind ready to soak up every piece of useful information I can.

Overview

5
5
years of professional experience
2
2
Certification

Work History

Driver

Amazon
Alpharetta, GA
02.2024 - Current
  • Maintained accurate logs of vehicle inspections and repair status.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
  • Fixed technical issues with phones when needed.
  • Properly went through phone protocol, scanning, and taking photos of each package at each home.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Logged deliveries, drop-off times, and special conditions in the system.

Service Technician

Maxair
Smyrna, GA
05.2019 - 01.2024
  • Provided technical support to customers over the phone and in person.
  • Provided controls on unit and conducted diagnostics on computer to give proper unit feedback on newer units.
  • Assisted with installation projects at both residential and commercial sites.
  • Followed all safety protocols while performing work in potentially hazardous environments.
  • Communicated with clients for outstanding customer service and to increase repeat business.
  • Maintained accurate records of service calls, repairs, and parts used.
  • Diagnosed problems and determined solutions for various customer issues.
  • Performed onsite repair of equipment at customer locations.
  • Installed new systems according to manufacturer specifications.
  • Conducted preventive maintenance on a variety of machines and systems.
  • Repaired faulty components such as motors, pumps, valves, switches.
  • Troubleshot electrical circuits using schematics and diagrams.
  • Replaced worn or damaged parts with OEM replacements as necessary.
  • Inspected equipment for proper operation and safety hazards prior to use.
  • Tested repaired items to ensure functionality before returning them to customers.
  • Assembled components into complete systems following blueprints or other instructions.
  • Resolved software-related issues by troubleshooting programs and applications.

Education

High School Diploma -

Sprayberry High School
Marietta, GA
05-2019

HVAC -

Mechanical Trades Institute
Austell

High School Diploma -

Kell High School
Marietta, GA

Skills

  • Technical Support
  • Troubleshooting skills
  • Strong Communication Skills
  • Creative Thinker
  • Customer Service Focused
  • Problem Solving Skills
  • Time Management
  • Highly Motivated Team Player
  • Active listener
  • Operating Under Pressure
  • Great Technology
  • Management over Contracts
  • Very Organized
  • Negotiation Skills

Certification

  • Data Analytics Certification
  • Journeyman Card

Timeline

Driver

Amazon
02.2024 - Current

Service Technician

Maxair
05.2019 - 01.2024

High School Diploma -

Sprayberry High School

HVAC -

Mechanical Trades Institute

High School Diploma -

Kell High School

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Shamar Joseph