Shamar Matthews
Forest,VA
Summary
Commercial Account Manager with 17 years of extensive expertise in insurance, specializing in property and casualty, claims management, and customer service excellence. Skilled in conducting in-depth policy analysis and leveraging interdepartmental collaboration to optimize client satisfaction and retention. Demonstrates a strategic approach to problem resolution and fraud detection, consistently driving improvements in operational efficiency and client trust.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Insurance Producer
The Hutcherson Agency
Owings Mills, MD
02.2023 - Current
- Develop tailored insurance solutions, consistently surpassing sales targets.
- Drive client retention through proactive risk management strategies.
- Foster strong relationships with clients and underwriters, ensuring optimal coverage.
- Conduct in-depth risk assessments, providing comprehensive policy recommendations.
- Analyze market trends to refine product offerings and pricing strategies.
Commercial Account Manager
James A. Scott & Sons
Lynchburg, VA
05.2022 - 02.2023
- Reviewed audits of policies for accuracy to facilitate corrections between client and carrier.
- Prepared orders and issued binders, proofs of insurance and endorsements for delivery to clients.
- Managed client risk exposure and coordinated services for development, retention and rounding of accounts.
- Negotiated rates to set up finance contracts.
- Prepared customer presentations and demonstrations of products to solicit new business.
- Processed daily mail, email and phone calls from customers and producers to generate new business.
- Maintained required data in agency management system to follow corporate guidelines.
- Analyzed client needs to identify coverage solutions and produced policy and quotes.
Sr. Claims Examiner
Genworth
05.2007 - 05.2022
- Analyzed claims to enhance workflows and decision-making.
- Coordinated with management to address complex claims.
- Delivered exceptional customer service by resolving client issues.
- Flagged suspicious losses, promptly involving the Fraud Response team for further investigation.
- Ensured claims compliance through thorough reviews.
- Worked as Subject Matter Expert in Regulation 60 processes.
Education
Associate of Arts - CAD Technology
ITT Technical Institute
Norfolk, VA05.2007
Skills
- Policy Analysis
- Benefit Explanation
- Sales Expertise
- Report Writing
- Client Needs Analysis
- Customer Service Expertise
- Fraud Prevention Skills
- CRM Proficiency
- Problem Resolution
- Cross-Departmental Teamwork
- Customer Relationship Management
- Claims Documentation Management
Certification
- Property and Casualty, 06/2022
Timeline
Insurance Producer
The Hutcherson Agency
02.2023 - Current
Commercial Account Manager
James A. Scott & Sons
05.2022 - 02.2023
Sr. Claims Examiner
Genworth
05.2007 - 05.2022
Associate of Arts - CAD Technology
ITT Technical Institute
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