Shamara Dodson
Customer Service Cashier
Oklahoma City,OK
Summary
Dynamic customer service professional with proven expertise at Burlington, excelling in cash handling and customer satisfaction. Recognized for maintaining composure in high-pressure situations while fostering customer loyalty. Adept at multitasking and ensuring accurate payment transactions, consistently exceeding service goals and enhancing the overall customer experience.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Burlington
06.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Education
General -
Putnam City West
Oklahoma City, OK05.2002
Skills
Customer service
Cash handling
Customer complaint resolution
Patience and composure
Guest services
Customer focus
Customer satisfaction
Adaptability and flexibility
Payment collection
Time management
Reliability and punctuality
Product knowledge
Attention to detail
Multitasking and organization
Phone etiquette
Cash register operation
Data entry proficiency
Reliable and responsible
Product scanning
Team collaboration
Professionalism
Call response and transfer
Timeline
Customer Service Cashier
Burlington
06.2024 - Current
General -
Putnam City West