Shamara Wade
Reseda,CA
Summary
Highly motivated and committed Leader with proven history of professionalism at individual, team and organization levels; experienced in prioritizing workloads with little or no supervision.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Bristol Farmers' Market
03.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
Assintant Store Manager
Pacsun
05.2019 - 04.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Approved regular payroll submissions for employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Education
Bachelor of Science - Healthcare Management
Cal State Dominguez Hills
Carson, CA06.2025
Associate of Arts - Anthropology
Los Angeles Pierce College
Woodland Hills, CA06.2023
High School Diploma -
Grover Cleveland Charter High School
Reseda, CA06.2019
Skills
- Performance Tracking and Evaluations
- Operations Management
- Employee Performance Monitoring
- Social Perceptiveness
- Cash Handling Expertise
- Negotiation and Conflict Resolution
- Team Leadership
- Verbal and Written Communication
- Customer Experience
Affiliations
In His Presence Church Children Ministry, Woodland Hills, CA
Volunteer of the Children Ministry
- Schedule Volunteers
- Perform variety of tasks such as running Sunday School.
- Feeding snacks, helping with bathroom breaks.
Timeline
Shift Supervisor
Bristol Farmers' Market
03.2022 - Current
Assintant Store Manager
Pacsun
05.2019 - 04.2022
Bachelor of Science - Healthcare Management
Cal State Dominguez Hills
Associate of Arts - Anthropology
Los Angeles Pierce College
High School Diploma -
Grover Cleveland Charter High School
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