Shamari Coleman
Gainesville
Summary
Dynamic professional with a proven track record at Gas South, adept in handling high-stress situations and enhancing customer loyalty through empathetic service. Skilled in Microsoft Office Suites and possesses exceptional organizational abilities. Demonstrated expertise in office management and customer service, achieving efficient resolutions and maintaining confidentiality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Gas South
06.2023 - Current
- Managed high-stress phone calls and situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests and emails for services, and company information.
Office Manager
Chiropractic Solutions of Gainesville
04.2020 - 04.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Associate of Arts - Business Administration
Valencia College
Orlando, FL12-2025
Skills
- Certified in Microsoft Office Suites (Excel, Word, Powerpoint and access)
- Complaint handling
- Mail handling
- Professional telephone demeanor
- Scheduling and calendar management
- Detail Oriented
- Office management
- Active listening
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
- Adobe Certified Expert (ACE) – Adobe Systems Incorporated.
- CPR/AED Certification
Timeline
Customer Service Representative
Gas South
06.2023 - Current
Office Manager
Chiropractic Solutions of Gainesville
04.2020 - 04.2023
- Microsoft Office Specialist (MOS) - Microsoft.
- Adobe Certified Expert (ACE) – Adobe Systems Incorporated.
- CPR/AED Certification
Associate of Arts - Business Administration
Valencia College
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