Shamauria Bridges
Atlanta,GA
Summary
Dedicated and compassionate human services professional with a strong background in juvenile justice, counseling, and crisis intervention. Proven ability to support individuals and families through challenging circumstances, coordinate community resources, and develop case plans that promote stability and well-being. Eager to bring my experience and empathy to a social services role on the team at Grady Hospital, where I can contribute to improving patient outcomes and access to care.
Overview
8
8
years of professional experience
Work History
Juvenile Probation Officer
Clayton County Juvenile Court
Jonesboro , GEORGIA
06.2024 - Current
- Monitoring juvenile offenders to ensure court-ordered conditions are met.
- Conducting investigations into the backgrounds of juveniles and their families.
- Providing guidance, support, and resources to at-risk youth.
- Conducts school and office visits; performs random drug screens and crisis intervention; completes paperwork to detain child; notifies parent of hearing; attends and presents case at hearing.
- Serves on-call duty and may be subject to varying shift assignments.
- Investigates violations; files violation paperwork; appears and testifies in court; visits juveniles in detention.
- Handles and/or gathers all pertinent information for cases, i.e., medical and psychological releases.
- Coordinates court community service program; assigns probationers to service sites; corresponds with probationers about conditions; makes community service hour recommendations; develops community service projects.
- Coordinates court community service program; assigns probationers to service sites; corresponds with probationers about conditions; makes community service hour recommendations; develops community service projects.
CUSTOMER COORDINATOR UTILITIES
Summit Energy
11.2022 - 01.2024
- Created presentations for senior management highlighting key achievements on projects
- Generated monthly performance metrics which were used as part of an overall evaluation system
- Resolved escalated complaints and answered questions regarding policies and bills
- Assisted customers with inquiries and requests in a timely manner, demonstrating excellent customer service skills
- Coordinated cross-functional teams in order to provide efficient resolution of complex issues impacting customers
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
CUSTOMER SERVICE REPRESENTATIVE
Duke Energy
03.2021 - 11.2022
- Assisted customers in navigating through various web pages on the company's website during their purchase process
- Conducted regular follow-up calls with customers after resolving their issues
- Met daily customer service quotas with a focus on quality
- Made appropriate account corrections to resolve customer problems
- Developed strong customer relationships and loyalty through effective communication
- Resolved customer complaints promptly and efficiently
- Read from scripts to promote uniformity and consistency in communications
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
PROFESSIONAL BASKETBALL PLAYER
KuwaitBASKETBALL PLAYER
01.2018 - 12.2018
- Collaborated with coaches to develop a strategy that would best suit the team's strengths
- Received instructions from coaches and other sports staff prior to events and discussed performance afterwards
- Adapted quickly to changing game situations in order to maximize scoring opportunities
- Displayed exceptional teamwork, communication, and leadership abilities on and off the court
- Assisted in scouting upcoming opponents to gain competitive advantage over them
- Demonstrated outstanding sportsmanship by playing fair and supporting teammates throughout each game
- Mastered new skills quickly while demonstrating an aptitude for learning complex techniques required of professional athletes
- Successfully competed in multiple athletic competitions at the national level
- Maintained openness to constructive criticism by adjusting to coaching accordingly.
BASKETBALL PLAYER
Pully, BASKETBALL PLAYER, Club
08.2017 - 12.2017
- Developed strong offensive and defensive strategies, resulting in improved team performance
- Enhanced in-game skills by drilling simulated scenarios during practice sessions
- Recognized for consistently delivering high-level performances under pressure situations
- Managed time efficiently while working with other teams or organizations
- Developed strategies for overcoming opponents during competitions
- Created an atmosphere of motivation within the team by providing encouragement both on and off the court
- Practiced good sportsmanship when dealing with referees' calls or controversial decisions made during a game
- Managed stress levels effectively while competing in high-pressure games or tournaments
- Led teams by serving as captain.
Education
BACHELOR OF SCIENCE (B.S IN CRIMINAL JUSTICE) -
East Tennessee State University
Johnson City, TN05.2017
Skills
- Customer Accounts Management
- Customer Satisfaction
- Assignment And Project Coordination
- Time management
- Organization
- Computer Literacy
- Communication
- Listening Skills
- Team-Oriented
- De-Escalation Techniques
- Interpersonal Relationships
- Knowledge of detention operations
- Youth Mentoring
- Counseling
- Report drafting
- Juvenile probation
- Research/due diligence
- Juvenile diversion programs
- Urinalysis testing
- Court Procedures
- Field supervision
- File reviews
- Community Service Programs
Timeline
Juvenile Probation Officer
Clayton County Juvenile Court
06.2024 - Current
CUSTOMER COORDINATOR UTILITIES
Summit Energy
11.2022 - 01.2024
CUSTOMER SERVICE REPRESENTATIVE
Duke Energy
03.2021 - 11.2022
PROFESSIONAL BASKETBALL PLAYER
KuwaitBASKETBALL PLAYER
01.2018 - 12.2018
BASKETBALL PLAYER
Pully, BASKETBALL PLAYER, Club
08.2017 - 12.2017
BACHELOR OF SCIENCE (B.S IN CRIMINAL JUSTICE) -
East Tennessee State University