Shamauria Bridges
McDonough,GA
Summary
Dedicated criminal justice professional with experience in juvenile probation, court operations, and community-based youth support. Skilled in communication, problem-solving, and conflict resolution, with a proven record of guiding at-risk youth, and coordinating across systems to achieve positive outcomes. Adept at combining field experience with strong customer service and organizational skills, ensuring both accountability and compassion in challenging environments. I completed my degree at East Tennessee State University in criminal justice, with a minor in social work, graduating with a 2.45 overall GPA.
Overview
8
8
years of professional experience
Work History
Juvenile Probation Officer
Clayton County Juvenile Court
Jonesboro, GA
06.2024 - Current
- Monitoring juvenile offenders to ensure that court-ordered conditions are met.
- Conducting investigations into the backgrounds of juveniles and their families.
- Providing guidance, support, and resources to at risk-youth.
- Conducts school and office visits performs random drug screens and crisis intervention completes paperwork to detain child: notifies parent of hearing attends and presents case at hearing.
- Serves on call duty and may subject to varying shift assignments.
- Investigates violations, files violation paperwork, appears and testifies in court, visits juveniles in detention.
- Handles and/or gathers all pertinent information for cases, i.e., medical and psychological releases.
- Works 40 hours per week.
Fire Recruit
Clayton County Fire And Emergency Services
Riverdale, Georgia
01.2024 - 05.2024
- Collaborated with team members during live fire training exercises.
- Participated in physical training exercises.
- Learned fire science in a school setting.
- Training in full bunker gear and SCBA to build stamina.
- Participated in written exams on fire science and department procedures.
- Worked 40 hours per week.
Customer Service Representative
Summit Energy
Conley, Georgia
11.2022 - 01.2024
- Created presentations for senior management highlighting key achievements on projects.
- Generated monthly performance metrics which were used as part of an overall evaluation system.
- Resolved escalated complaints and answered questions regarding policies and bills.
- Assisted customers with inquiries and requests in a timely manner, demonstrating excellent customers service skills.
- Coordinated cross-function teams in order to provide efficient results.
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
- Worked 45 hours a week.
Customer Service Representative
Duke Energy
Conley, GA
03.2021 - 11.2022
- Assisted customers in navigating through various web pages on the company's website during their purchase process.
- Conducted regular follow-up calls with customers after resolving their issues.
- Met daily customer service quotas with focus on quality.
- Developed strong customer relationships and loyalty through effective communication.
- Worked 45 hours per week.
Customer Service Representative
Advanced Call Center Technologies LLC
Johnson City, Tennessee
01.2019 - 08.2019
- Assisted customers with inquiries regarding their Direct Tv bills.
- Resolved customer complaints efficiently through effective communication techniques.
- Educated customers about bundling services and saving programs.
- Worked 40 hours per week.
Professional Basketball Player
Kuwait Basketball Club
Kuwait, Kuwait
01.2018 - 11.2018
- Collaborated with coaches to develop a strategy that would best suit the team's strength.
- Received instructions from coaches and other sports staff prior to events and discussed performance afterwards.
- Adapted quickly to changing game situations in order to maximize scoring opportunities.
- Maintained openness to constructive criticism by adjusting to coaching accordingly.
Professional Basketball Player
Pully Basketball Club
Pully, Switzerland
09.2017 - 12.2017
- Developed strong offensive and defensive strategies, resulting in improved team performance.
- Enhanced in-game skills by drilling simulated scenarios during practice sessions.
- Managed time effectively while working with other teams or organizations.
- Managed stress levels effectively while competing in high-pressure games or tournaments.
- Led teams by serving as captain.
Education
Bachelor of Science - Criminology
East Tennessee State University
Johnson City, TN05-2017
Skills
- Customer Accounts Management
- Assignment and Project Coordination
- Time Management
- Organizational
- Team-Oriented
- De-escalation Techniques
- Youth Mentoring
- Counseling
- Report Drafting
- Juvenile Probation
- Court Procedures
- Field Supervision
Timeline
Juvenile Probation Officer
Clayton County Juvenile Court
06.2024 - Current
Fire Recruit
Clayton County Fire And Emergency Services
01.2024 - 05.2024
Customer Service Representative
Summit Energy
11.2022 - 01.2024
Customer Service Representative
Duke Energy
03.2021 - 11.2022
Customer Service Representative
Advanced Call Center Technologies LLC
01.2019 - 08.2019
Professional Basketball Player
Kuwait Basketball Club
01.2018 - 11.2018
Professional Basketball Player
Pully Basketball Club
09.2017 - 12.2017
Bachelor of Science - Criminology
East Tennessee State University
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