Summary
Overview
Work History
Education
Skills
Timeline
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Shamaya Edwards

Pompano Beach,FL

Summary

Dynamic professional with a proven track record at Comcast, excelling in customer service and problem-solving abilities. Expert in conflict resolution and computer proficiency, I've significantly enhanced customer loyalty and satisfaction. My experience as an Employment Specialist further showcases my ability to foster relationships and guide clients to success, embodying critical thinking and active listening skills.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Comcast
07.2017 - 07.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Employment Specialist

West Staff
05.2005 - 06.2012
  • Assisted clients with completing job applications and submitting resumes to improve interview chances.
  • Established strong relationships with local employers to match clients with suitable job opportunities.
  • Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.

Education

High School Diploma -

Cornerstone
Townsend, GA
08-2003

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Complaint Handling
  • Complaint resolution
  • Payment Processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call Center Operations

Timeline

Customer Service Representative

Comcast
07.2017 - 07.2020

Employment Specialist

West Staff
05.2005 - 06.2012

High School Diploma -

Cornerstone

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Shamaya Edwards