Shamaya McBeth
Schofield
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Aspirus At Home Medical
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Retail Wireless Consultant
U.S. Cellular
01.2019 - 01.2022
- Described use and operation of merchandise to customers
- Examined customers accounts and performed needs assessments per customer and made personal recommendations for products
- Open and closed store, including counting cash, opening and closing cash registers
- Attained monthly quota
- Cultivated strong business relationships with customers to drive business.
Cashier
McDonald's
01.2015 - 01.2019
- Duties, product assistance, and cleaning
- Maintained cash supply in drawers in multiple stations
- Performed store opening and closing procedures
- Prepared and cooked meals.
Skills
- Payment Collection
- Account Management
- Critical thinking
- Product Knowledge
- Data Entry
- Customer service
Timeline
Customer Service Representative
Aspirus At Home Medical
08.2024 - Current
Retail Wireless Consultant
U.S. Cellular
01.2019 - 01.2022
Cashier
McDonald's
01.2015 - 01.2019
Similar Profiles
Danielle CorlettDanielle Corlett
Registered Nurse Case Manager at Aspirus St. Luke's Home HealthcareRegistered Nurse Case Manager at Aspirus St. Luke's Home Healthcare
SAMANTHA FROMBACHSAMANTHA FROMBACH
REGISTERED NURSE at Aspirus Wausau Hospital, Medical/Surgical ICUREGISTERED NURSE at Aspirus Wausau Hospital, Medical/Surgical ICU
Shannon LozonShannon Lozon
Regional Medical Director at Aspirus Medical GroupRegional Medical Director at Aspirus Medical Group
Elisa ChapinElisa Chapin
Volunteer at DCE Girls Basketball Booster ClubVolunteer at DCE Girls Basketball Booster Club
Ye ThaoYe Thao
Produce Department Manager at Lambs Fresh MarketProduce Department Manager at Lambs Fresh Market