Shambrail Griffin
Utica,MS
Summary
Dynamic General Manager with a proven track record at Loves, excelling in operations management and team leadership. Spearheaded initiatives that drove revenue growth and enhanced customer satisfaction. Skilled in training and development, I fostered a culture of continuous improvement, optimizing processes and building strong relationships with clients and staff alike.
Overview
20
20
years of professional experience
Work History
General Manager
Loves
07.2016 - 05.2025
- Managed team schedules to enhance daily operations.
- Assisted in implementing process improvements to enhance operational efficiency.
- Learned safety protocols and best practices for workplace compliance.
- Maintained inventory accuracy through regular audits and stock management tasks.
- Gained proficiency in using management software for scheduling and reporting.
- Collaborated with staff to ensure alignment on project goals and deadlines.
- Developed strong communication skills by engaging with various departments regularly.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
General Manager
Burger King
05.2005 - 07.2016
- Contributed to team meetings, providing insights on workflow optimization.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Raised property accuracy and accountability by creating new automated tracking method.
- Supported daily operations by coordinating team schedules and resource allocation.
Education
Hinds A.H.S
Utica, MSBBA - Business
Hinds Community College
Raymond, MS07.2022
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Time management
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training/development
Timeline
General Manager
Loves
07.2016 - 05.2025
General Manager
Burger King
05.2005 - 07.2016
Hinds A.H.S
BBA - Business
Hinds Community College