Shambrica Creag
Crockett,TX
Summary
Experienced operations management professional with a strong track record of driving efficiency and productivity. Recognized for fostering team collaboration and adapting to evolving business needs. Skilled in strategic planning, process optimization, and resource management, consistently delivering impactful results. Highly regarded for reliability and a results-focused approach that consistently exceeds expectations.
Overview
21
21
years of professional experience
Work History
General Manager of Operations
Songwriters Across Texas, LLC.
Austin, TX
03.2022 - Current
- View and analyze spreadsheet's for inventory, employee tracking, daily sales and P&Ls.
- Input and track employee time via ADP/PayCom.
- Lead team to enhance operational efficiency and compliance, boosting performance and engagement
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash intake and inventory to prevent loss.
Funeral Home Manager
All Families Mortuary LLC
Crockett
07.2021 - Current
- Supported funeral directors in daily tasks such as scheduling services, managing paperwork, and coordinating logistics.
- Managed funeral home finances and performed general bookkeeping through QuickBooks
- Generate payroll checks for 10+ hourly and 1099 employees through QuickBooks.
- Embalming and preparation
- Streamlined administrative processes by assisting with the completion of necessary legal documents such as death certificates or permits.
- Support grieving families with empathy while managing funeral arrangements and documentation
- Ensure compliance with state regulations through meticulous record-keeping and sensitive handling
- Coordinate with vendors and staff to facilitate seamless and respectful funeral ceremonies
- Enhance administrative processes to maintain high standards of respect and efficiency.
Salon Owner/Operator
Glow Essentials/Styles by Miles
Crockett, TX
06.2004 - Current
- Assessed income and expenses via QuickBooks and adapted plans to improve profit levels.
- Managed day-to-day business operations.
- Optimized accounts receivable processes and payment tracking systems, improving financial accuracy and reporting efficiency
- Ensure TDLR compliance, enhancing client satisfaction and retention
- Train stylists in TDLR rules, improving service quality and professionalism
- Deliver health and beauty services, increasing client loyalty
- Streamline salon operations, boosting efficiency and productivity
- Implement client retention strategies, supporting business growth
Home Health Coordinator
Outreach Home Health
TEXAS
10.2013 - 06.2018
- Managed patient records, ensuring accuracy and progress tracking
- Assisted in daily patient activities, enhancing comfort and satisfaction
- Provided emotional and physical support to patients, uplifting their daily well-being
- Developed tailored care strategies for each patient, respecting their individual needs
- Kept a vigilant eye on patient conditions, promptly notifying healthcare professionals of changes
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
General Manager
Advanced Computing Solutions
Crockett
01.2017 - 01.2018
- Managed daily operations and employee schedules, boosting efficiency and team productivity
- Streamlined reporting processes, enhancing the accuracy and timeliness of submissions
- Supported employee training, fostering skill development, and improving team performance
- Managed budget implementations, employee reviews, training and schedules.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Phlebotomist/Lab Assistant
East Texas Medical Center Hospital
Crockett, TX
04.2004 - 07.2014
- Streamlined lab operations through efficient test ordering and logging
- Enhanced lab efficiency with precise patient data entry and test orders
- Maintained 100% accuracy in specimen labeling to improve tracking and results
- Maintained spreadsheet's for patient information, specimen tracking and lab testing.
- Input of necessary medical codes for billing into hospital billing system.
- Managed inventory levels effectively by tracking supply usage and placing orders for required materials before depletion.
- Recorded and analyzed data to produce reports of results.
Education
Associate - Funeral Services and Embalming
Commonwealth Institute of Funeral Service
Houston, TX06.2021
Laboratory Technology - Laboratory Technology
Angelina College
Lufkin, TX03.2004
Business Administration -
Angelina College
06.1999
High school or equivalent -
Crockett High School
Crockett, TX06.1999
Skills
- ADP
- Quick Books
- Microsoft Office
- Administrative Experience
- Data Entry
- Bookkeeping
- Payroll/Accounting
- General Ledger
- PayCom
- GlossGenius
- Operations management
- Inventory control/Data Analysis
- P&L management
- Invoice processing
- Budget development/management/forecasting
Timeline
General Manager of Operations
Songwriters Across Texas, LLC.
03.2022 - Current
Funeral Home Manager
All Families Mortuary LLC
07.2021 - Current
General Manager
Advanced Computing Solutions
01.2017 - 01.2018
Home Health Coordinator
Outreach Home Health
10.2013 - 06.2018
Salon Owner/Operator
Glow Essentials/Styles by Miles
06.2004 - Current
Phlebotomist/Lab Assistant
East Texas Medical Center Hospital
04.2004 - 07.2014
Laboratory Technology - Laboratory Technology
Angelina College
Business Administration -
Angelina College
High school or equivalent -
Crockett High School
Associate - Funeral Services and Embalming
Commonwealth Institute of Funeral Service
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