Shamecia Longino
Atlanta Ga,GA
Summary
Dynamic leader with proven expertise in staff management and customer relations honed at Renters Warehouse Property Management. Excelled in enhancing customer satisfaction and streamlining operations, showcasing exceptional problem-solving and team leadership skills. Achieved significant improvements in financial accuracy and operational efficiency, demonstrating a strong blend of decision-making and conflict resolution abilities.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Renters Warehouse Property Management
Fairburn, GA
01.2023 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Leasing Consultant
Starlight Homes
Tucker, GA
03.2021 - 12.2021
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
HR Assistant
Cowox Staffing
Sandy Springs, GA
10.2020 - 05.2022
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Processed employee termination paperwork at direction of supervisory staff.
Education
Diploma -
New Schools At Carver
Atlanta Ga05.2009
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer relations
- Team motivation
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Conflict resolution
- Employee scheduling
- Team building
Timeline
Assistant Manager
Renters Warehouse Property Management
01.2023 - 11.2023
Leasing Consultant
Starlight Homes
03.2021 - 12.2021
HR Assistant
Cowox Staffing
10.2020 - 05.2022
Diploma -
New Schools At Carver