Shameeka Whitlock
Macon,Georgia
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
1
1
year of professional experience
Work History
Claims Adjuster
GEICO, Government Employees Insurance
02.2023 - Current
- Enhanced customer satisfaction by providing timely updates on claim status and addressing concerns promptly.
- Investigated liability claims thoroughly, analyzing evidence and interviewing involved parties to determine fault accurately.
- Collaborated with legal teams for successful case resolutions, ensuring proper documentation was submitted.
- Maintained compliance with industry regulations by staying informed on changes to laws that impacted claims handling processes.
- Prevented fraudulent activity by conducting thorough investigations into suspicious claims and involving appropriate authorities when necessary.
- Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
Education
High School Diploma -
Passaic County Technical Institute
Wayne NJ06.2008
Skills
- Underwriting Knowledge
- Risk Assessment
- Accident Scene Investigations
- Automobile Claims Specialist
- Insurance Policy Coverage Knowledge
- Highly Motivated
- Teamwork Abilities
- Time Management
- Active Listening
- Ethical Conduct
- Critical Thinking
- Interpersonal Skills
Timeline
Claims Adjuster
GEICO, Government Employees Insurance
02.2023 - Current
High School Diploma -
Passaic County Technical Institute
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