Job Search Status
Open to workDesired start date: Immediately
Open To Work
SHAMEEN JONES
Brooklyn,NY
Work Preference
Summary
Dynamic customer service professional with extensive experience at National Grid, adept at conflict resolution and data entry. Proven ability to handle complex complaints efficiently while maintaining a positive demeanor. Skilled in active listening and proficient in typing, ensuring exceptional customer satisfaction and support in high-pressure environments.
Overview
1
1
Certification
7
7
years of professional experience
Work History
CUSTOMER SERVICE REP.
NATIONAL GRID
NEWYORK, NY
09.2021 - 06.2024
- Answered incoming customer service calls, addressing client inquiries and concerns to resolve issues effectively.
- Assisted customers in exploring options to maintain or reinstate their service, improving customer satisfaction.
- Addressed and de-escalated challenging customer issues promptly to maintain service quality.
- Updated customer account information to ensure accuracy and enhance service delivery.
- Typed documents at a speed of 25-30 words per minute to ensure efficient data entry.
CALL CENTER REPRESENTATIVE
GLOBAL CONTACT SERVICES
QUEENS, NY
04.2019 - 03.2020
- Actively listened to callers' needs, enhancing overall customer satisfaction
- Met every customer request, delivering consistent and high-quality service
- Maintained a friendly and positive demeanor while resolving customer issues
- Booked trips for clients around the metro area; answered approximately 150-200 calls per day
Teacher Aide
Divine Kidsz academy
trenton, NJ
02.2018 - 12.2018
- Oversaw students in classrooms, halls, cafeterias, school yards, gymnasium, and field trips to ensure safety and engagement.
- Prepared lesson materials, bulletin board displays, exhibits, equipment, and demonstrations
- Monitored student participation to ensure accurate attendance records.
- Supported children during nap time to promote rest and well-being.
- Created daily fun activities and various accessories for daily life
DATA CLERK
FEDCAP
QUEENS, NY
01.2017 - 11.2017
- Entered data accurately into Excel, ensuring reliable records for company operations
- Verified figures, postings, and documents for accuracy and compliance with coding standards
- Managed filing, answered telephones, and handled routine correspondence to support efficient office operations
- Protected sensitive company information to ensure privacy and security compliance.
Education
High School Diploma -
New Summit High School
Jackson, MS02-2008
Skills
- Customer service and support
- Call center expertise
- Data entry
- Data accuracy
- Conflict resolution
- Active listening
- Professional demeanor
Timeline
CUSTOMER SERVICE REP.
NATIONAL GRID
09.2021 - 06.2024
CALL CENTER REPRESENTATIVE
GLOBAL CONTACT SERVICES
04.2019 - 03.2020
Teacher Aide
Divine Kidsz academy
02.2018 - 12.2018
DATA CLERK
FEDCAP
01.2017 - 11.2017
High School Diploma -
New Summit High School