SHAMEERA JIWANI
Birmingham,AL
Summary
I am keen to enroll myself in a challenging and growth oriented organization, where I can enhance my knowledge and play a key role in its growth. Want be to a role model for my subordinates and prove by mettle as an efficient and reliable candidate for the team as well as my organization.
Overview
16
16
years of professional experience
Work History
Manager of Operations
Royal Food and Tobacco
Atlanta, GA
06.2018 - 06.2023
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Negotiated contracts with vendors for services necessary for daily operations.
- Prepared reports summarizing operational results against established goals and objectives.
- Implemented systems for tracking operational performance metrics.
CUSTOMER SERVICE EXECUTIVE
HSBC BANK
06.2009 - 04.2013
- Working as a payment investigations specialist with HSBC UK Payments Department
- Play a vital role in varied dynamics such as international payments processing, payments investigations, user acceptance testing, end-user training, and devising management information for operational performance monitoring of team
- Analyze and suggest process re-engineering initiatives and support development, assessment and implementation of change / transformation initiatives in close cooperation with all internal stakeholders and external vendors
- Identify gaps in processes, devise plans to optimize them and ensure the proposal are implemented and tracked
- Play a pivotal role in negotiating with clients and sometimes banking ombudsman ensuring company is exposed to minimal compensations while simultaneously focusing on customer satisfaction
- Build and maintain relationships with analytic groups and other cross-functional teams to management business strategies at senior level
- Develop analytical models to assess the impact of changes, monitor performance of existing and/or new programs and campaigns to optimize results
- Simultaneously coordinate business transformation projects and transition activities of varied dynamics Ensure that the risks inherent to the business are mitigated through the introduction of various controls prior to the migration of the processes
- Prepare learning curves based on historic data
- Share the historic information with the management and the teams at the destination site
- Provide support and guidance to management and staff in the application of new procedures, process and systems Conduct status review meetings and document discussions
- Maintain issue logs, MI reports and other related documentation.
QUALITY ASSURANCE PROFFESSIONAL
SITEL INDIA
01.2007 - 04.2008
- Worked in SITEL for T-mobile process
- It is one of the biggest mobile networks in UK Job role was to provide Technical Support to Internal teams and Audit calls of customer service associates.
Treasury Officer
DIAMOND TRUST BANK
10.2013
- Confirmation and Settlement of interbank foreign Exchange trades/ Money markets
- Review of Reuters Conversations to ensure all deals are correctly processed
- Verification of Swift, RTGS payments, Treasury bills
- Monitor Nostro balances to avoid Liquidity risks and Non settlement
- Monitor Forex rates applied by branches
- Follow up payments from counterparty.
Education
BBA -
Underwood University
Atlanta, GA04-2023
Masters of Business Administration -
Shadan Women’s College
06.2011
B.Sc Biotechnology -
Shadan Women’s College
04.2008
Intermediate -
Sujatha College
03.2005
SSC -
03.2003
Skills
- End user training
- Train the Trainer sessions
- Influence large teams
- Drive internal decision-making processes
- Develop staff
- Coach staff
- Motivate staff
- Interpersonal skill
- Negotiation skill
- Eagerness to learn
- Continuous improvement
- Knowledge of businesses
- Knowledge of products and services
- Knowledge of operations
- Knowledge of regulations
- Communication skills
- Articulate complex information
- Critical analysis
- Recommend solutions
- Implement solutions
- Problem ownership
- Working under pressure
- Analysis skills
- Problem solving skills
- Quick learner
- Typing skills
Accomplishments
-Received Financial and Dealer Certificate for completing the course.
-Received many 100 percent Quality Awards while working at HSBC Bank.
-Participated in many Cultural activities.
-Hosted Award Ceremonies.
-Provided Cost Saving Ideas for company.
Languages
English
Full Professional
Hindi
Professional
Gujarati
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager of Operations
Royal Food and Tobacco
06.2018 - 06.2023
Treasury Officer
DIAMOND TRUST BANK
10.2013
CUSTOMER SERVICE EXECUTIVE
HSBC BANK
06.2009 - 04.2013
QUALITY ASSURANCE PROFFESSIONAL
SITEL INDIA
01.2007 - 04.2008
BBA -
Underwood University
Masters of Business Administration -
Shadan Women’s College
B.Sc Biotechnology -
Shadan Women’s College
Intermediate -
Sujatha College
SSC -
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