Summary
Overview
Work History
Education
Skills
Timeline
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Shameia Petty

Atlanta,GA

Summary

Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.

Overview

11
11
years of professional experience

Work History

Store Manager

RaceTrac
Alpharetta, Georgia
04.2014 - Current
  • Overseeing various aspects of daily operations, such as managing inventory, ensuring fuel quality, coordinating staff schedules, and handling customer service issues
  • Assign tasks based on operational needs and individual strengths
  • Manage restocking, cleaning and organizing of customer-facing and back-end areas
  • Approve contracts and maintain inventories to guarantee availability of merchandise and services
  • Kept facilities secure and workers safe with proactive premises monitoring
  • Answer customer questions and address complaints quickly and courteously to patrons' satisfaction
  • Ensure register count and bank deposits contain proper amounts of currency
  • Placed marketing materials strategically in key areas.
  • Cross-trained in every store role to maximize operational knowledge
  • Run daily reports to assess performance and make proactive adjustments

Front Office Specialist (Retail Sector)

DHL Supply Chain
Atlanta, GA
01.2020 - 01.2023
  • Demonstrated capacity to provide comprehensive support for senior-level staff, including managing and coordinating projects and processes in support of effective business operations
  • Proven track record of accurately maintaining detailed records, generating reports, coordinating meetings, and multitasking within fast-paced atmospheres
  • Adept at managing and streamlining administrative processes to reduce errors, improve accuracy and efficiency, and achieve organizational objectives
  • Outstanding interpersonal, customer service, leadership, and organizational skills; thrive within detail-oriented, deadline-driven environments
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and managing, arranging, and coordinating executive calendars, travel, contacts, conference bridges, appointments, and luncheons/events

School-Age Teacher (Seasonal/Volunteer)

KinderCare Learning Centers Inc.
Alpharetta, GA
08.2019 - 06.2022
  • Partner and communicate with parents, with a shared desire to provide the best care and education for their children
  • Support your center's success; partner with center staff and leadership to achieve goals around enrollment, accreditation, and engagement
  • Cultivate positive relationships with families, teachers, state licensing authorities, community contacts and corporate partners
  • Build relationships with families and coworkers and create a dynamic environment where play and learning happens
  • Collaborated with others to discuss new educational opportunities depending for various age groups depending on the theme of that particular month
  • Planned and implemented age-appropriate activities to engage students in learning.

eCommerce Fulfillment Specialist (Seasonal)

UPS
Atlanta, GA
04.2020 - 12.2020
  • Ensure customer orders are fulfilled in a timely, precise manner and properly recorded
  • Assemble new business sample kits and efficiently organize sample materials in the warehouse space
  • Maintain eCommerce customer relationships by helping to process client quotations and transactions
  • Contribute to the implementation of systems for increasing eCommerce customer retention alongside other Client Services Team members
  • Manage vendor samples by informing key stakeholders of its receipt and ensuring it is documented
  • Assist the Marketing and Sales Team with special requests (i.e
  • Expedited orders, sample requests, etc.)

eCommerce Clicklist Team Leader

Kroger
Alpharetta, GA
12.2018 - 05.2020
  • Prepare and deliver online orders that exceed customer expectations for ease of shopping, variety, and freshness
  • Scan and bag products to fulfill customers' online orders while paying particular attention to specific customer instructions
  • Ensure quality and freshness of all items while meeting and exceeding timeliness and efficiency standards
  • Physical demands include, but are not limited to, standing for extended periods of time and walking extensively, as well as stooping, kneeling or crouching several times an hour
  • Notify customers of any product substitutions at time of pick up
  • Process orders through the Point of Sale system and loads bags into customers' cars
  • Maintain the intake of customer orders to ensure customers are helped quickly and efficiently
  • Assist in training new e-Commerce team members and develops schedules to meet operational needs
  • Troubleshoot and maintain e-Commerce equipment and ensure staging areas are organized and cleanly
  • Perform required opening and closing procedures

Education

Associate of Arts - Health Administration

American InterContinental University
Dunwoody, GA
10.2021

Certification - Medical Assisting

Sanford Brown College
Dunwoody, GA
11.2014

Skills

  • Excellent communication skills
  • Hard working
  • Great people skills
  • Oracle Database
  • Pleasing personality
  • Team - oriented
  • Highly organized
  • Microsoft Office
  • Great time management
  • Customer Service
  • Sourcing tools

Timeline

eCommerce Fulfillment Specialist (Seasonal)

UPS
04.2020 - 12.2020

Front Office Specialist (Retail Sector)

DHL Supply Chain
01.2020 - 01.2023

School-Age Teacher (Seasonal/Volunteer)

KinderCare Learning Centers Inc.
08.2019 - 06.2022

eCommerce Clicklist Team Leader

Kroger
12.2018 - 05.2020

Store Manager

RaceTrac
04.2014 - Current

Associate of Arts - Health Administration

American InterContinental University

Certification - Medical Assisting

Sanford Brown College

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Shameia Petty