Shameka Jackson
Wendys Restaurant
South Hill,VA
13
years of professional experience
Dynamic Restaurant Manager with a proven track record at Wendy's, excelling in team management and customer engagement. Achieved significant reductions in inventory waste through effective control practices while enhancing guest satisfaction. Passionate about staff development and optimizing operations to drive results in fast-paced environments.
Work History
Restaurant Manager
2 Years 2 Months- Supervised daily operations to ensure compliance with company standards and policies.
- Trained staff on menu items, customer service techniques, and food safety protocols.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed schedules to maintain adequate staffing during peak hours while controlling labor costs.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Evaluated employee performance, providing constructive feedback and identifying training opportunities for growth.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Nurse Aid
2 Years 7 Months- Supervised daily operations to ensure compliance with company standards and policies.
- Trained staff on menu items, customer service techniques, and food safety protocols.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed schedules to maintain adequate staffing during peak hours while controlling labor costs.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Evaluated employee performance, providing constructive feedback and identifying training opportunities for growth.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Cashier
5 Years 1 Month- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean, organized checkout areas to enhance customer experience.
- Assisted customers with product inquiries and provided excellent service.
- Handled cash, credit, and debit transactions with adherence to company policies.
Education
Nurse Aide
Associate of Applied Science - Early Childhood Education
High School Diploma
Skills
Team management
Inventory control and record keeping
Customer engagement
Staff management
Shift management
Passion for customer satisfaction
Staff scheduling
Food service background
Timeline
Restaurant Manager
Wendys Restaurant
08.2024 - CurrentRead More
Nurse Aid
Care Advantage, Inc.
01.2016 - 08.2018Read More
Cashier
Food Lion
12.2013 - 01.2019Read More
Soutside Virginia Community College
Nurse Aide
Read More
Bryant And Stratton College
Associate of Applied Science from Early Childhood Education
Read More
Brunswick High Schools
High School Diploma
Read More