Shameka Landers
Crowley,TX
Summary
Dynamic and results-driven professional with extensive experience as a Detention Officer. Expert in emergency response and de-escalation techniques, successfully enhancing facility safety and inmate supervision. Proven ability to train staff and implement effective conflict resolution strategies, fostering a secure and compliant environment.
Possessing strong interpersonal skills and calm demeanor, combined with solid understanding of security protocols and conflict resolution. Familiar with surveillance systems and effective communication techniques, ensuring safe and orderly environment. Dedicated to maintaining safety and security standards for benefit of all individuals involved.
Overview
4
4
years of professional experience
Work History
Detention Officer
Prairieland Detention Center
Alvarado, TX
01.2022 - 06.2023
- Monitored inmate activities to ensure safety and security within facility.
- Conducted regular inspections of living areas and common spaces for compliance with regulations.
- Managed inmate intake and release processes, maintaining accurate records and documentation.
- Collaborated with law enforcement agencies to coordinate transport of detainees as needed.
- Implemented conflict resolution strategies to de-escalate tensions among inmates effectively.
- Trained new officers on detention procedures and emergency response protocols consistently.
- Prepared incident reports detailing events and actions taken during shifts for review by management.
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Regularly conducted security and sanitation checks.
- Improved facility cleanliness and orderliness, overseeing inmate work details for upkeep and maintenance.
- Assisted in the development of safety protocols to enhance overall facility security measures.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
- Provided support to inmates by addressing their concerns promptly and professionally while maintaining facility rules and regulations.
- Participated in regular audits and inspections of facility operations, demonstrating a commitment to maintaining high standards of safety, security, and efficiency within the detention center.
Store Manager
Z Gallerie
Fort Worth, TX
10.2019 - 01.2022
- Oversaw daily store operations, ensuring optimal inventory management and customer satisfaction.
- Trained and mentored team members to enhance sales techniques and product knowledge.
- Implemented visual merchandising strategies to maximize product visibility and appeal.
- Analyzed sales data to identify trends and adjust inventory levels accordingly.
- Conducted regular performance evaluations, providing constructive feedback for employee development.
- Led initiatives to improve operational efficiency, resulting in streamlined processes across departments.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Supervised guests at front counter, answering questions regarding products.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
High School Diploma -
Cornerstone Christian Correspondent School
Townsend, GA06.2012
Skills
- Patience and tolerance
- Emergency response
- Physical restraint
- Behavioral observation
- De-escalation techniques
- Inmate supervision
- First aid administration
- Facility monitoring
Languages
English
Full Professional
Timeline
Detention Officer
Prairieland Detention Center
01.2022 - 06.2023
Store Manager
Z Gallerie
10.2019 - 01.2022
High School Diploma -
Cornerstone Christian Correspondent School