Hi, I’m
SHAMEKA OLIVER
Overview
19
years of professional experience
Work History
TLC Health and Wellness
LICENSED INSURANCE AGENT
01.2018 - Current
Job overview
- Efficiently address customer inquiries and provide detailed information on available products in order to increase client connection to needed insurance products.
- Consistently identify solutions to enhance overall customer lifetime value, customer satisfaction, and retention.
- Influences first-class customer service by promptly and politely responding to questions and complaints, resulting in increased customer loyalty.
- Streamlined application completion to significantly improve efficiency and reduced approval time through utilizing corporate resources to provide timely information.
- Garnered an average of 160 applications per month for customers 65 years and older.
Surge 365
TRAVEL AGENT
01.2013 - 01.2018
Job overview
- Accurately oversaw and maintained client bookings, reservations, and itineraries, including arranging flights, insurance, and accommodation.
- Credited for maintaining utmost accuracy and timelines in collecting and processing payments.
- Proactively researched and stayed updated on industry trends, new travel products, and destinations, as well as leveraged booking system to secure holidays.
- Managed and increased sales of travel packages and products utilizing expert knowledge of travel industry and agency's offerings in advising clients on travel arrangements, such as visas and passports.
WellPoint Anthem BCBSDenver, CO
MEDICARE PART D CUSTOMER SERVICE REP
01.2006 - 01.2016
Job overview
- Ensured repeat business by professionally responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Effectively operated a PC / image station to extract and organize crucial information, accurately documenting all pertinent activities and changes in database.
- Maximized productivity in automated customer service environment by utilizing computerized systems for tracking, information gathering, and troubleshooting, resulting in streamlined processes and improved customer experience.
- Amplified accurate tracking and analysis of inquiry outcomes through comprehensive documentation, as well as showcased exceptional skills in company services, products, insurance benefits, and claims.
- Utilized data analysis techniques to effectively resolve operational challenges and customer service issues, providing requested information to both external and internal customers.
Timeline
LICENSED INSURANCE AGENT
TLC Health and Wellness
01.2018 - Current
TRAVEL AGENT
Surge 365
01.2013 - 01.2018
MEDICARE PART D CUSTOMER SERVICE REP
WellPoint Anthem BCBS
01.2006 - 01.2016
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