Shamequeonna Peterson
Dawson,GA
Summary
Detail-oriented Billing Assistant with 9+ years of experience in billing, customer service, and administrative support. Proven ability to work independently, streamline workflows, and maintain accuracy in fast-paced, remote environments. Eager to leverage strong problem-solving, communication, and technical skills to support organizations in achieving operational excellence remotely.
Overview
8
8
years of professional experience
Work History
Billing Assistant
Conduent
Atlanta, Geor
04.2020 - Current
- Processed invoices for over 500 clients monthly, achieving 99% accuracy.
- Resolved billing discrepancies, reducing outstanding invoices by 12% within six months.
- Introduced new billing software, cutting processing time by 20%.
- Conducted remote audits, improving data integrity by 15%.
- Developed strong professional rapport with vendors and clients.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
Medical Records Clerk
Health Port
Atlanta, Georgia
01.2017 - 05.2020
- Transitioned records to electronic systems, boosting accessibility by 40%.
- Trained remote staff on document management systems, improving team efficiency by 25%.
- Audited patient records to ensure regulatory compliance, reducing errors by 20%.
- Maintained positive working relationship with fellow staff and management.
- Safeguarded medical records to maintain patient confidentiality.
Call Center Representative
Teleperformance USA
Albany, Georgia
01.2017 - 05.2020
- Handled 50+ customer inquiries daily, improving satisfaction by 30%.
- Utilized CRM tools to manage customer interactions, ensuring timely follow-ups and accurate documentation.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Identified opportunities to upsell additional products or services when appropriate.
- Exceeded sales targets consistently, contributing to a 20% revenue increase.
Education
High School Diploma -
Terrell Middle High School
Dawson, GA05-2015
Associate of Science - Nursing
Gwinnett Technical College
Lawrenceville, GASkills
- Invoice processing
- Billing software
- Data auditing
- Regulatory compliance
- Billing management
- Financial billing management
- Customer service excellence
- Excellent time management
- Remote collaboration
Timeline
Billing Assistant
Conduent
04.2020 - Current
Medical Records Clerk
Health Port
01.2017 - 05.2020
Call Center Representative
Teleperformance USA
01.2017 - 05.2020
High School Diploma -
Terrell Middle High School
Associate of Science - Nursing
Gwinnett Technical College