Shamere Hawkins
Conyers,GA
Summary
Dedicated claims adjuster skilled in claims investigation and advanced communication. Known for early identification of fraud indicators and maintaining compliance with regulatory requirements, contributing to enhanced operational integrity and reduced risk.
Overview
8
8
years of professional experience
Work History
CCU Claims Adjuster
Progressive
Cleveland, OH
11.2024 - Current
- Evaluated claims to determine validity
- Assessed damages through inspections and consultations with experts
- Communicated effectively with clients regarding claims status and next steps
- Examined claims forms and other records to determine insurance coverage.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per week.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Managed claim files, ensuring accurate record-keeping and compliance
Inventory Specialist
Progressive
Cleveland, OH
01.2026 - 05.2026
- Trained staff on best practices for efficiency.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Participated in reviews of claims to verify accuracy of records and identify any discrepancies that needed correction and potential missed subrogation opportunities
Patient Care Technician
Eagles Landing Longevity Center
Stockbridge, GA
10.2018 - 11.2024
- Maintained accurate patient records using Piedmont Epic Systems.
- Reduced stress for patients and families through effective communication and empathetic support.
- Streamlined patient check-in process, enhancing efficiency of care delivery.
- Collected and documented patient information to aid in accurate medical record keeping.
- Established continuity between patients and healthcare providers
Education
Associate of Science - Health Care Administration
Sanford–Brown
Atlanta, GA10-2007
Skills
- Claims adjusting license
- Claims investigation
- Decision-making
- Problem-solving
- Critical thinking
- Communication skills
- Insurance regulations
- Ability to work under pressure
- Conflict resolution
- Active listening
- Customer engagement
Timeline
Inventory Specialist
Progressive
01.2026 - 05.2026
CCU Claims Adjuster
Progressive
11.2024 - Current
Patient Care Technician
Eagles Landing Longevity Center
10.2018 - 11.2024
Associate of Science - Health Care Administration
Sanford–Brown