Shami Daniels
Waldorf,MD
Summary
Detail-oriented, adaptive, analytical, and strategic administrative professional showcasing experience spanning project management, executive support, and office administration with a proven track record driving cost-efficiency, workflow optimization, and team productivity.
Overview
7
7
years of professional experience
Work History
Lead Business Assistant
Neibauer Dental Care - Heartland Dental
WALDORF, MD
11.2021 - Current
- Inventory & Budget Management: Exercised fiscal responsibility by diligently monitoring monthly office supply budget; ascertained optimal inventory levels through regular audits, expedited orders, & receipt verification, bolstering office efficiency.
- Event Planning: Selected to orchestrate Invisalign Open House events, successfully coordinating decor, dessert catering, invitee list management, and social media marketing strategies, strengthening brand awareness and client engagement.
- Workforce Development: Nurtured business assistants through comprehensive training modules, consistent feedback, and biweekly professional development discussions, culminating in the successful integration of full-time hires.
- Strategic Coordination: Acted as a liaison between providers and the clinical team, driving the implementation of Heartland Dental systems to actualize office potential, fostering enhanced patient services and business performance.
- Appointment Scheduling: Leveraged the Dentrix system for efficient appointment management, synchronizing schedules to align with both provider availability and office productivity targets, optimizing patient flow and service delivery.
- Accounts Receivable: Managed and reconciled outstanding balances, efficiently submitted insurance claims, and effectively resolved and reprocessed denied claims to ensure timely revenue collection for the practice.
Sales Advisor
Sunglass Hut at Macy's
WALDORF, MD
06.2019 - 04.2021
- Customer Consultation: Distinguished customer needs and preferences through meticulous attention to detail and active listening, staying attuned to evolving merchandise and fashion trends to craft unique, engaging shopping experiences.
- Sales Performance: Consistently surpassed sales and performance targets, embodying commitment to operational excellence and showcasing acumen for strategic selling in a competitive retail landscape.
- Team Onboarding: Facilitated robust sales training for new employees, imparting tactics for upselling, cross-selling, and customer service, which culminated in the successful permanent hiring of trainees, strengthening team capability.
- CRM Management: Managed CRM database with precision, capturing essential customer information to personalize future communications, effectively notifying clients of upcoming promotions and sales, and fostering customer loyalty.
- Merchandising: Persistently curated attractive product displays and inventory arrangements, leading to increased kiosk foot traffic, heightened customer interest, and facilitated purchase decisions.
Salon Coordinator
Galleria Salon and Spa
WALDORF, MD
08.2018 - 01.2019
- Front Desk Management: Served as customer service, executing crucial front desk tasks, including greeting clients, adeptly managing appointment scheduling, record updates, billing, and payment transactions, enhancing client journey.
- Marketing & Cross-Selling: Used effective marketing and cross-selling, enlightening customers about ongoing promotions, new products & services through instructive brochures and gift cards, stimulating customer interest, and driving increased sales.
- Inventory Management: Assumed responsibility for ensuring product availability, conducted regular stock checks, promptly reported shortages to management, and initiated supply orders, maintaining operational readiness and seamless service delivery.
Starbucks Barista
Simon Property Group
WALDORF, MD
11.2016 - 08.2018
- Cash Management: Ensured accurate cash drawer balances throughout each shift, implementing strict accounting practices to safeguard store revenues, bolstering financial accuracy, and minimizing discrepancies.
- Team Collaboration: Orchestrated seamless collaboration with team to ensure the proper fulfillment of 100+ daily orders, reinforcing efficiency, teamwork, and steadfast commitment to Starbucks' service standards.
Education
Some College (No Degree) - University
College of Southern Maryland
La Plata, MDSkills
- Calendar Management
- Time Management
- Project Management
- Process Improvement
- Team Collaboration
- Problem-Solving
- Microsoft Office 365
- Inventory and Budget Management
Languages
References
References available upon request.
Timeline
Lead Business Assistant
Neibauer Dental Care - Heartland Dental
11.2021 - Current
Sales Advisor
Sunglass Hut at Macy's
06.2019 - 04.2021
Salon Coordinator
Galleria Salon and Spa
08.2018 - 01.2019
Starbucks Barista
Simon Property Group
11.2016 - 08.2018
Some College (No Degree) - University
College of Southern Maryland
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