Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shami Oquendo

Antioch,Tn

Summary

Accomplished customer service employment by being skilled at building an atmosphere of collaboration and performance to provide every customer with exceptional experiences and promote brand loyalty. All while being enthusiastic and motivated to provide customer exceptional customer experiences. A team player who works well both independent and within team settings to achieve goals. A leader who effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

RaceTrac
01.2023 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Created and maintained safe and secure work environments for employees.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Hooters Girl

Hooters Of America, LLC
05.2022 - 12.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Provided exceptional customer service to all guests and escalated concerns where needed.

Host/Server

Applebee's Neighborhood Grill & Bar
01.2018 - 08.2020
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Education

Associate of Applied Science - Dance/ Exercise Science

Middle Tennessee State University
Murfreesboro, TN
12.2024

High School Diploma -

Austin East Magnet High School
Knoxville, TN
05.2017

Skills

  • Cash Register Operations
  • Safe Alcohol Service
  • Guest Relations
  • Financial Management
  • Order Taking
  • Staff Training
  • Product Knowledge
  • Verbal and Written Communication
  • Critical Thinking
  • Time management
  • Restaurant Operation

Timeline

Assistant Store Manager

RaceTrac
01.2023 - Current

Hooters Girl

Hooters Of America, LLC
05.2022 - 12.2022

Host/Server

Applebee's Neighborhood Grill & Bar
01.2018 - 08.2020

Associate of Applied Science - Dance/ Exercise Science

Middle Tennessee State University

High School Diploma -

Austin East Magnet High School
Shami Oquendo