Shamia Alam
New York,NY
Summary
Seeking a position as a Customer Service Specialist with MTA where I can contribute to the development of new technologies and work with bright, committed people
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Macy's
10.2021 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Assists in collecting, organizing, formatting and editing of
copy/content for digital media using PC workstation - Manages content and project schedule. - Assists in development and implementation of web content standards and processes
- Maintain confidentiality with sensitive customer and internal
information - Worked in team to create marketing strategies for clients based on research on industry, buyer personas, and competitors
Curatorial Intern
American Folk Art Museum
08.2020 - 05.2021
- Analyzed requirements and performed testability assessment to ensure all primary requirements are testable
- Actively engaged with all stakeholders during events by tracking attendance, supervising volunteer staff and welcoming guests.
- Tested software applications, logged defects, worked with development team in resolving defects Ability to multi-task in fluid and dynamic environment
- Developed gallery operations, customer service and marketing skills to enhance gallery management knowledge.
- Engaged in hands-on training with gallery's curatorial team to advance curatorial skills in real-world setting.
Marketing Analyst
Lord & Taylor
05.2017 - 10.2019
- Execute visual directives according to corporate standards during updates Maintained strong working relationship with teammates and management staff
- Coordinated day-to-day activities with team members
- Maximizing sales and visual impact through merchandising
- Successfully able to merchandise walls, fixtures, and tables in timely manner Provide excellent customer service
- Designed test plans which includes test process, test strategy and test scope
- Successfully able to update, change mannequins, place new receipts, find, or place markdowns daily
- Assist with training of proper visual standards to sale associates
Education
Bachelor of Arts - Family And Consumer Sciences
Queens College
Queens05.2022
Associate's degree - Fine/Studio Arts, General
LaGuardia Community College
Queens05.2020
Skills
- Analytical Thinking
- Microsoft Office
- Developing Presentations and Reports
- Database Management
Timeline
Customer Service Specialist
Macy's
10.2021 - 02.2023
Curatorial Intern
American Folk Art Museum
08.2020 - 05.2021
Marketing Analyst
Lord & Taylor
05.2017 - 10.2019
Bachelor of Arts - Family And Consumer Sciences
Queens College
Associate's degree - Fine/Studio Arts, General
LaGuardia Community College
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