Shamia Fields
Charlotte,NC
Summary
Administrative Professional experienced in supporting office operations and enhancing customer service. Achieved efficiency in fast-paced environments through exceptional organization and communication skills. Focused on streamlining processes and managing competing priorities to deliver effective administrative support.
Overview
1
1
year of post-secondary education
9
9
years of professional experience
Work History
Patient Service Associate
Duke Health
Durham, NC
01.2026 - Current
- Provide comprehensive administrative and customer service support for a concierge medical practice, serving as a primary point of contact for patients, providers, visitors, and staff.
- Screen and route high-volume telephone calls, respond to inquiries, and direct requests to appropriate staff, ensuring timely assistance for patients and providers.
- Coordinate appointments, referrals, registration, and follow-up communications while maintaining accurate information and timely service.
- Coordinate with physicians, staff, and leadership to resolve administrative issues, enhancing daily workflows and patient satisfaction.
- Organize and prepare documentation while managing multiple responsibilities in a fast-paced office environment, supporting seamless operations.
- Maintain organized and confidential electronic records in Epic and follow established policies and procedures for sensitive information.
Unit Secretary / Administrative Coordinator
HCA Healthcare
Richmond, VA
03.2022 - 01.2026
- Delivered administrative and clerical support to nursing leadership and multidisciplinary teams, enhancing operational efficiency in a high-volume environment.
- Coordinated schedules, streamlined departmental communications, and managed administrative requests to optimize daily operations.
- Provided administrative and clerical support to nursing leadership and multidisciplinary teams in a high-volume organizational environment.
- Maintained organized confidential records, reports, and documentation in accordance with organizational policies and procedures.
- Prepared correspondence, reports, and administrative documentation while maintaining accuracy, organization, and attention to detail.
- Facilitated coordination of information, follow-up requests, and time-sensitive administrative needs for leadership and staff, ensuring timely responses.
Insurance Authorization Specialist
Ensemble Health Partners
Richmond, VA
12.2020 - 03.2022
- Reviewed documentation for completeness, accuracy, and compliance, ensuring readiness for processing administrative requests.
- Reviewed documentation for completeness, accuracy, and compliance before processing administrative requests.
- Maintained detailed electronic records and administrative databases, enhancing accuracy and currency of information.
- Prepared documentation and administrative reports, facilitating operational processes and ensuring timely follow-up.
- Prepared documentation and administrative reports supporting operational processes and timely follow-up.
- Managed confidential financial and personal information according to established policies and procedures. while following established policies and procedures.
Office Manager
Behavioral Awareness Center
Richmond, VA
07.2017 - 12.2020
- Managed daily office operations including scheduling, billing, invoicing, recordkeeping, supply management, and general administrative support.
- Coordinated administrative workflows and office procedures to enhance daily operations and align with organizational goals.
- Managed calendars, coordinated meetings, and supported day-to-day business activities and follow-up needs.
- Processed invoices, payments, and financial records with strong accuracy and attention to detail.
- Maintained organized filing systems and documentation to facilitate efficient information retrieval and improve office productivity.
- Managed office supplies and administrative resources and maintained organized documentation and records.
- Managed office supplies and administrative resources while ensuring accurate and organized documentation and records.
Education
BBA -
University of Phoenix
Richmond, VA 06.2025 - 08.2026
High School Diploma -
Henrico High School
Richmond, VASkills
- Customer service
- Administrative and Clerical Support
- Scheduling & Calendar Coordination
- Records management
- Correspondence & Report Preparation
- Data Entry & Database Maintenance
- Insurance Verification
- Workflow coordination
- Confidential Information Management
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Problem resolution
- Supply Chain Coordination
Personal Information
Title: Administrative Specialist
Timeline
Patient Service Associate
Duke Health
01.2026 - Current
BBA -
University of Phoenix
06.2025 - 08.2026
Unit Secretary / Administrative Coordinator
HCA Healthcare
03.2022 - 01.2026
Insurance Authorization Specialist
Ensemble Health Partners
12.2020 - 03.2022
Office Manager
Behavioral Awareness Center
07.2017 - 12.2020
High School Diploma -
Henrico High School