Shamica Coleman
Stafford,TX
Summary
Accomplished Customer Service Representative with a proven track record at The Home Depot Inc, excelling in problem resolution and customer relations. Demonstrated ability to manage high-stress situations and enhance customer loyalty through empathetic service. Skilled in computer proficiency and active listening, ensuring efficient and effective customer support.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
The Home Depot Inc
06.2020 - Current
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Customer Service Representative
Percepta
01.2018 - 04.2020
- Investigated and resolved customer inquiries and complaints quickly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Xerox
10.2014 - 01.2018
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Investigated and resolved accounting, service and delivery concerns.
Education
Certifiacte - Medical Billing
Texas School of Business
Houston03.2002
High School Diploma -
Willowridge High School
Missouri City, TX05.1999
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Customer Relations
- Call center experience
- Computer Proficiency
Timeline
Customer Service Representative
The Home Depot Inc
06.2020 - Current
Customer Service Representative
Percepta
01.2018 - 04.2020
Customer Service Representative
Xerox
10.2014 - 01.2018
Certifiacte - Medical Billing
Texas School of Business
High School Diploma -
Willowridge High School
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
John VaccaroJohn Vaccaro
Asset Protection Specialist at The Home Depot IncAsset Protection Specialist at The Home Depot Inc
Jacob LewisJacob Lewis
Sales Associate at The Home Depot IncSales Associate at The Home Depot Inc
Jalen StantonJalen Stanton
Customer Service Associate at The Home Depot IncCustomer Service Associate at The Home Depot Inc
Techara JimisonTechara Jimison
Pharmacy Technician - Inventory Specialist at CVS PharmacyPharmacy Technician - Inventory Specialist at CVS Pharmacy