Shamica Colwell
Charlotte,NC
Summary
Dynamic and motivated professional with a proven ability to thrive in fast-paced environments while maintaining a friendly and outgoing demeanor. Known for a strong work ethic and reliability, consistently demonstrating conscientiousness in all tasks. Eager to embrace new challenges and quickly acquire new skills, along with a positive attitude towards constructive feedback. Committed to completing projects with high-quality results and ensuring satisfaction.
Overview
20
20
years of professional experience
Work History
Sales Associate
Bath & Body Works
10.2024 - Current
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction rates.
- Assisted in implementing promotional campaigns, leading to increased foot traffic and customer engagement.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Amazon Locker + Customer Service Associate
Amazon
02.2024 - 09.2024
- Customer service: Assist customers with questions, help them with their orders, and handle problem-solving scenarios.
- Package handling: Receive, pick, and stow customer orders, as well as process returns.
- Inventory and organization: Sort, scan, and prepare packages for delivery using technology like smartphones and handheld devices.
- Location management: Open and close the locker location and manage daily site responsibilities.
- Physical labor: Perform physical tasks such as receiving truck deliveries and potentially lifting up to 49 lbs.
- Maintenance: Keep the workspace clean, safe, and organized.
Sort Center Field handler
Amazon warehouse
08.2018 - 01.2024
- Process, package, and ship orders accurately. Organize stocks and maintain inventory. Inspect products for defects and damages. Examine ingoing and outgoing shipments. Organize warehouse space. Receive, unload, and place incoming inventory items appropriately. Check, verify, and fill customer invoices.
- Contact: 800-792-463
- Operated scanning equipment to track inventory movement and ensure accuracy.
Package handler
FedEx
01.2016 - 08.2018
- Package Handlers are responsible for warehouse duties including: the physical loading, unloading and/or sorting of packages of varying sizes and weights by hand, including lifting, pushing, pulling, carrying, scanning, placing packages.
- Sorted and organized incoming shipments to streamline processing and improve workflow efficiency.
internship
service for deaf and hard of hearing people
08.2005 - 01.2006
- Maintain files to keep track of important documents, organize travel arrangements, manage supply inventory and perform data entry as required for deaf clients
- Contact : Brenda Freeman - 704-568-8558
Education
General Education -
Myers Park High
Charlotte, North Carolina06.2004
Associate in arts - office
Central Piedmont Community College (CPCC)
Charlotte, NC12.2007
Certificate - Pharmacy Tech
Bryan University
Tempe, AZ03-2026
Skills
- Microsoft office
- Excel
- America Sign Language
- Teamwork and collaboration
- Problem-solving skills
- Goal oriented
- Cash handling
- Stocking and receiving
LANGUAGES
America Sign Language
Native or Bilingual Proficiency
Timeline
Sales Associate
Bath & Body Works
10.2024 - Current
Amazon Locker + Customer Service Associate
Amazon
02.2024 - 09.2024
Sort Center Field handler
Amazon warehouse
08.2018 - 01.2024
Package handler
FedEx
01.2016 - 08.2018
internship
service for deaf and hard of hearing people
08.2005 - 01.2006
Associate in arts - office
Central Piedmont Community College (CPCC)
General Education -
Myers Park High
Certificate - Pharmacy Tech
Bryan University